Account Manager (Travel Retail)

Tag; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tag is a global creative production and sourcing partner delivering end-to-end solutions for Travel Retail campaigns. The Account Manager will oversee client engagement and project leadership across print, POSM, and digital production, coordinating with internal teams and our sourcing network to ensure excellence across multi-country programs.

You will mentor account executives, identify growth opportunities, and strengthen partnerships with leading brands in JAPAC.

Qualifications

• Bachelor’s degree or equivalent.
• 6+ years in an agency or marketing services environment, with at least 2 years in a senior client management role.
• At least 1 year experience in the Travel Retail category.
• Strong knowledge of Print, POSM, Digital, and Visual Merchandising production.
• Experience in beauty or luxury goods industry (purchasing or production management) preferred.
• Excellent project management and client leadership skills, with the ability to manage multiple complex projects.

Responsibilities

• Act as a trusted advisor and senior point of contact for key clients and stakeholders.
• Provide strategic input and guidance on print, POSM, visual merchandising, and premium projects for Travel Retail.
• Lead procurement and project management for marketing collateral—ensuring delivery on time, to specification, and to quality and contractual standards.
• Manage large-scale campaigns and multi-country projects in coordination with internal and external teams.
• Build and maintain strong client and supplier relationships, fostering long‑term partnerships.
• Monitor KPIs, service levels, and customer satisfaction targets, implementing improvements where necessary.

Skills

Project management

Client leadership

Strategic advisory

Travel Retail knowledge

Print/POS/Merchandising knowledge

Education

Bachelor’s degree or equivalent

Job description

At Tag, we bring bold ideas to life. As a global creative production and sourcing partner, we help the world’s leading brands create content at scale, delivering campaigns that are more impactful, more efficient and more effective.

For over 50 years, we’ve partnered with some of the world’s most iconic brands to accelerate speed to market while driving marketing efficiency and brand consistency across every channel. With operations in 29 countries and as part of Dentsu, a global leader in integrated marketing and communications, we bring together creativity, technology and production expertise to deliver end-to-end solutions across creative adaptation, digital content, print, Point of Sales Merchandising (POSM) and sourcing.

Just as we believe great work comes from bringing together different disciplines, we believe it comes from bringing together different people. Diverse perspectives, backgrounds and experiences are what drive our creativity, and we’re committed to fostering an inclusive culture where everyone feels empowered to do their best work.

That commitment is reflected in the recognition we’ve earned, including Best Culture, Production Agency of the Year, and Outstanding SME in Gender Equality, Family Status Equality, and Racial Equality and Inclusion.

Learn more at www.tagworldwide.com.

Job Purpose:

The Account Manager will lead client engagement and project management service across complex POSM, print sourcing, and creative production projects specific to the Travel Retail category. This requires knowledge of the production process from design through to installation to facilitate program leadership. This role is responsible for strengthening client partnerships, providing strategic oversight, ensuring operational excellence, and identifying growth opportunities. The position requires managing multiple stakeholders, mentoring account executives, and leading our approach for Travel Retail across JAPAC working closely with our internal team, our sourcing network and our clients.

Responsibilities:

• Act as a trusted advisor and senior point of contact for key clients and stakeholders
• Provide technical input and strategic advice on print, POSM, visual merchandising, and premium projects specific to the Travel Retail category
• Lead procurement and project management for marketing collateral—ensuring delivery on time, to specification, and to quality and contractual standards
• Manage large-scale campaigns and multi-country projects in coordination with internal and external teams
• Build and maintain strong client and supplier relationships, fostering long‑term partnerships
• Monitor and ensure adherence to KPI’s, service levels, and customer satisfaction targets, implementing improvements where necessary
• Identify risks and resolve complex issues, escalating to Account Director when required
• Drive use of Tag’s reporting and tracking tools for operational transparency
• Mentor and support Account Executives and Managers, fostering team development
• Collaborate with the Account Director in planning, strategy, and new business opportunities

Required Knowledge, Skills and Experience:

• Possess a Bachelor’s degree or equivalent
• Minimum 6 years’ experience in an agency or marketing services environment, with at least 2 years in a senior client management role
• At least 1 year experience in the Travel Retail category
• Strong knowledge of Print, POSM, Digital, and Visual Merchandising production
• Experience within the beauty or luxury goods industry (purchasing or production management) preferred
• Excellent project management and client leadership skills, with the ability to manage multiple complex projects
• Strong commercial acumen with proven ability to identify and develop business opportunities
• Detail‑oriented, highly organized, and systematic in approach
• Able to thrive in a fast‑paced environment with shifting priorities
• Strong communicator, collaborator, and mentor with proven leadership qualities

Join a global team shaping creative production for some of the world’s most recognized brands while building a career with purpose, scale and opportunity.

Tag is committed to an ethical and inclusive recruitment process and will never ask applicants for sensitive personal information upfront or make employment offers contingent on financial requests.

All information provided will be treated in strict confidence and used solely for recruitment purposes.