Coupa Systems & Procurement Ops Associate

NETS; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

NETS is seeking a Procurement Operations & System Associate in Singapore to support day-to-day procurement, Coupa administration and governance. The role requires hands-on Coupa experience, strong knowledge of procure-to-pay processes, and collaboration across IT and business partners.

You will handle user support, testing, and documentation while driving process improvements and system enhancements within the Coupa platform.

Qualifications

• 2–3 years in procurement operations or Coupa support.
• Hands-on Coupa experience preferred; other procurement systems acceptable.
• Bachelor’s degree in Business, Supply Chain, Finance or related field.
• Knowlege of procure-to-pay processes and approvals workflows.
• Proficient Excel; Power BI or similar reporting tools is a plus.

Responsibilities

• Serve as a Coupa SME covering sourcing, requisitioning, contracting and supplier management.
• Provide first-level support to requestors, approvers, procurement partners, and suppliers.
• Troubleshoot Coupa issues related to requisitions, POs, approvals, receipts, invoices and catalogs.
• Manage Coupa user access, roles and approval groups.
• Support issue tracking, escalation and resolution with IT or vendors.
• Assist in Coupa testing for enhancements, upgrades, and new workflows.
• Maintain Coupa docs, user guides, FAQs and training materials.
• Support daily procurement across P2P lifecycle including requisitions, POs and goods receipts.
• Assist supplier enablement and profile updates in Coupa Supplier Portal.
• Resolve PO, goods receipt, supplier, catalog, and workflow issues.
• Support governance to ensure policy compliance and delegation of authority.
• Monitor open POs, split purchase and unauthorised approvals.
• Track KPIs and prepare dashboards for management.
• Support audits related to procurement and Coupa transactions.
• Identify recurring issues and suggest process improvements.
• Support data cleansing of suppliers, catalogs, users and workflows.
• Drive system enhancements and process improvements.

Skills

Attention to detail

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

Independent worker

Education

Bachelor's degree in Business, Supply Chain, Finance, or related field

Tools

Coupa

SAP Ariba

Excel

Power BI

Job description

NETS is seeking a Procurement Operations & System Associate in Singapore to support day-to-day procurement, Coupa administration and governance. The role requires hands-on Coupa experience, strong knowledge of procure-to-pay processes, and collaboration across IT and business partners.

You will handle user support, testing, and documentation while driving process improvements and system enhancements within the Coupa platform.