Procurement Operations & System Associate

NETS; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

NETS is seeking a Procurement Operations & System Associate in Singapore to support day-to-day procurement, Coupa administration and governance. The role requires hands-on Coupa experience, strong knowledge of procure-to-pay processes, and collaboration across IT and business partners.

You will handle user support, testing, and documentation while driving process improvements and system enhancements within the Coupa platform.

Qualifications

• 2–3 years in procurement operations or Coupa support.
• Hands-on Coupa experience preferred; other procurement systems acceptable.
• Bachelor’s degree in Business, Supply Chain, Finance or related field.
• Knowlege of procure-to-pay processes and approvals workflows.
• Proficient Excel; Power BI or similar reporting tools is a plus.

Responsibilities

• Serve as a Coupa SME covering sourcing, requisitioning, contracting and supplier management.
• Provide first-level support to requestors, approvers, procurement partners, and suppliers.
• Troubleshoot Coupa issues related to requisitions, POs, approvals, receipts, invoices and catalogs.
• Manage Coupa user access, roles and approval groups.
• Support issue tracking, escalation and resolution with IT or vendors.
• Assist in Coupa testing for enhancements, upgrades, and new workflows.
• Maintain Coupa docs, user guides, FAQs and training materials.
• Support daily procurement across P2P lifecycle including requisitions, POs and goods receipts.
• Assist supplier enablement and profile updates in Coupa Supplier Portal.
• Resolve PO, goods receipt, supplier, catalog, and workflow issues.
• Support governance to ensure policy compliance and delegation of authority.
• Monitor open POs, split purchase and unauthorised approvals.
• Track KPIs and prepare dashboards for management.
• Support audits related to procurement and Coupa transactions.
• Identify recurring issues and suggest process improvements.
• Support data cleansing of suppliers, catalogs, users and workflows.
• Drive system enhancements and process improvements.

Skills

Attention to detail

Analytical thinking

Problem-solving

Communication skills

Stakeholder management

Independent worker

Education

Bachelor's degree in Business, Supply Chain, Finance, or related field

Tools

Coupa

SAP Ariba

Excel

Power BI

Job description

Procurement Operations & System Associate

Role Summary

The role will be responsible for supporting day-to-day procurement operations, Coupa system administration, user support, and procurement governance activities. The ideal candidate should have hands‑on experience with Coupa or similar procurement platforms and a good understanding of procure-to-pay process, and governance requirements.

Key Responsibilities

• Serve as a functional subject matter expert for the Coupa suite, including sourcing, requisitioning, contracting, supplier management and risk access modules.
• Provide first‑level support to requestors, approvers, procurement business partners, and suppliers on Coupa‑related queries and issues.
• Troubleshoot first‑level Coupa issues related to requisitions, purchase orders, approvals, receipts, invoices, catalogs, suppliers, and user access.
• Manage Coupa user access requests, role assignments and approval group where applicable.
• Support issue tracking, escalation, resolution, and follow‑up with internal teams, IT, or external support teams.
• Assist in Coupa testing activities for system enhancements, upgrades, workflow changes, and new functionality rollouts.
• Maintain Coupa support documentation, user guides, FAQs, and training materials.

Procurement Operations

• Support daily procurement operations across the procure-to-pay lifecycle, including purchase requisitions, purchase orders, goods receipts, invoice matching, and supplier onboarding.
• Support supplier enablement activities, including supplier registration, profile updates, and Coupa Supplier Portal support.
• Assist users in resolving purchase order, goods receipts, supplier, catalog, and approval workflow issues.

Procurement Governance & reporting

• Support procurement governance activities to ensure compliance with internal policies, approval matrices, delegation of authority, and sourcing requirements.
• Monitor procurement controls including open purchase orders, split purchase, and purchase without authorized approvals and other operational exceptions.
• Track procurement KPIs and prepare reports and dashboard for management review
• Support internal and external audit requests related to procurement and Coupa transactions.
• Identify recurring issues and recommend process improvements, automation opportunities, or system enhancements.
• Support data cleansing activities related to suppliers, catalogs, users, approval workflows, and master data.
• Drive system enhancement and process improvement initiatives

Requirements

Experience & Qualifications

• Minimum 2-3 years of relevant experience in procurement operations, Coupa support or procure-to-pay.
• Hands‑on experience with Coupa is preferred; experience with other procurement systems such as SAP Ariba, or similar platforms will also be considered.
• Bachelor’s degree in Business, Supply Chain, Finance, or a related discipline.
• Good understanding of procure-to-pay processes, including requisitioning, purchase orders, goods receipt, invoicing, supplier onboarding, and approval workflows.
• Proficient in Microsoft Excel and reporting; experience with Power BI or other reporting tools is an advantage.
• Strong attention to detail, analytical skills, and problem‑solving capability.
• Good communication and stakeholder management skills.
• Ability to work independently while collaborating with cross‑functional teams.