Corporate Account Manager

CROWDSTRIKE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

CrowdStrike in Singapore seeks a Corporate Account Manager to own the full sales cycle for mid-market customers, driving adoption of next-generation endpoint security and coordinating with renewals to ensure timely ARR renewals. This role covers Singapore-based clients and requires engaging with engineers, IT, security teams, and partners.

You will develop account strategies, identify upsell opportunities, and advocate on behalf of customers to deliver value and growth.

Qualifications

• Full sales cycle experience in mid-market account management.
• Sell to technical audiences such as engineers, IT and security.
• Familiarity with MEDDPICC and Sandler sales frameworks.
• Track record of meeting or exceeding quotas in quota-driven roles.
• Ability to manage multiple engagements in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to speak/write Business Traditional Mandarin/Cantonese for HK customers.
• Cyber Security and/or SaaS sales experience preferred.

Responsibilities

• Serve as the primary point of contact for clients, collaborating with Customer Success and Managed Services to ensure value delivery.
• Manage the contract renewal cycle from meetings to signature, driving escalated ARR renewals.
• Achieve a quota of new sales growth within the customer base.
• Advocate for customers, build relationships and create new champions.
• Identify whitespace in accounts and present value-based upgrades/cross-sells.
• Advise on additional CrowdStrike solutions to increase ingestion.
• Devise account strategies to maximize growth across territories.
• Provide high-touch support, including issue escalation and coordination with support teams.
• Relay customer feedback to Product Management on new features.

Skills

Full sales cycle

Account management

Technical audience

MEDDPICC

Sandler

Quota attainment

Multi-engagement

Communication

Mandarin/Cantonese (HK)

Job description

CrowdStrike is seeking a Corporate Account Manager to ensure that our regional customers are successful and thriving with our next generation endpoint technology. This is a full sales cycle role in which you will proactively advocate for the customers in the mid market business segment, while focusing on high levels of adoption to ensure customer satisfaction. You will balance discovering upsell and cross-sell opportunities while partnering with our renewals team to ensure timely renewals.

This role will be based in Singapore.

What You’ll Do:

• Serve as the primary point of contact for clients while collaborating with various internal stakeholders (Customer Success, Managed Services, etc.) to ensure the existing customer base is receiving the value they expect from their previous purchase
• Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature while ensuring customers renew at an escalated ARR rate.
• Achieve a quota of new sales growth within the customer base.
• Be a customer advocate, driving relationships with key customers and creating new champions.
• Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells.
• Consult with our existing customers to recommend additional solutions from the CrowdStrike portfolio to increase ingestion.
• Devise and execute account strategies and plans to maximize account growth.
• Provide high touch customer service, including escalation and coordination of support issues as needed.
• Deliver feedback to the Product Management team on new feature requests and product enhancements from your customer base.

What You’ll Need:

• Experience of full sales cycle experience in account management across mid-market existing accounts, selling to a technical audience such as engineers, IT, security, and other related fields.
• Strong ability to run a discovery, manage full sales cycle, handle objections, implement a multi-faceted sales strategy such as working with partners, and close deals.
• Experience and/or understanding of sales frameworks such as MEDDPICC and Sandler
• Track record of meeting or exceeding expectations in an individually focused, quota and/or metric carrying role.
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
• Strong technical aptitude and ability to learn new concepts quickly.
• Exceptional written and verbal communication skills demonstrated through email, conference calls, client visits and presentations, and internal meetings
• High level of comfort handling client objections and negotiations.
• Ability to speak/write in Business Traditional Mandarin/Cantonese is needed to perform this role covering Hong Kong based customers
• Cyber Security and/or SaaS Sales experience preferred.