Core Ops Account Implementation Support Analyst Lead

capgroup; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Capital seeks a Core Operations Lead Analyst to shape and lead the operational delivery of institutional separate accounts (SA) across Singapore. This role requires deep expertise in investment operations, strong project management capabilities, and a strategic mindset to drive scalable solutions and continual improvement.

You will lead risk assessment, influence decisions, and collaborate with custodians and internal teams, coaching colleagues while driving automation and workflow

Qualifications

• deep expertise in investment operations
• strong project management capabilities
• strategic mindset to drive scalable solutions and continuous improvement across our Investment Operations ecosystem
• experience and judgement to analyse and implement solutions for complex challenges

Responsibilities

• lead collaboration between multiple global teams to achieve business outcomes
• build and nurture relationships with internal stakeholders and external business partners (e.g. custodians)
• coach and mentor team members, providing leadership and guidance in issue resolution
• identify, drive, and implement continuous improvements through process design, automation, and workflow simplification
• lead cross-functional projects and act as a central lead analyst connection point across Investment Operations to triage issues and deliver solutions

Job description

"I can be myself at work."

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

"I can influence my income."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

"I can lead a full life."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

Access on-demand professional development resources that allow you to hone existing skills and learn new ones

"I can succeed as a Core Operations Analyst Lead"

This Core Operations Lead Analyst plays a pivotal role in shaping and leading the operational delivery of institutional separate accounts (SA), particularly across Singapore. This role requires deep expertise in investment operations, strong project management capabilities, and a strategic mindset to drive scalable solutions and continuous improvement across our Investment Operations (IO) ecosystem.

You will lead risk assessment and influence business decision-making, balancing operational needs while maximizing client value. Identify business and operational risks, determine impacts within the company and to clients, and implement solutions that support business and relationship needs.

Lead Analysts possess the experience, judgement, and business knowledge to analyse and implement solutions for the most complex and/or ambiguous challenges. This knowledge base includes an in-depth understanding of the Capital System investment process, the securities and investment business, and operational functions. The role requires:

• leading and facilitating collaboration between multiple global teams to achieve the necessary business outcomes
• ability to build and nurture relationships with internal stakeholders and external business partners (e.g., custodian banks)
• serving as a coach and mentor to team members by providing the leadership, direction, positive environment and support in the assessment and resolution of issues escalated by Analysts and Preparers.
• demonstrating a growth mindset, and
• proactively identifying, driving, and implementing continuous improvements through process design, automation, and workflow simplification.

The Lead Analyst role is often called on to lead large, complex, ambiguous, and/or cross-functional internal or external projects.

This distinct role acts as a central lead analyst connection point across Investment Operations (IO), particularly between Core Operations cross-functional teams (Core Ops), client groups (EACG) and other internal/external stakeholders (e.g. custodians, other client intermediaries, etc.) for efficient and effective delivery of operational separate account (SA) onboarding and post-onboarding activity support. Including but not limited to central leadership of strategic coordination and communication across Investment Operations to triage issues and solution complex, ambiguous, often first-time situations. The role includes limited operational production responsibilities (e.g., custodian onboarding forms/operating memorandums, accounting system set-ups/maintenance, asset transfers, cash flow processing/initial funding, and client inquiries/custom operational requests). Serves as a primary Core Operations contact for Asia SA client custodians and other intermediaries, engaging Core Ops cross- functional teams as needed. In close partnership with Core Ops managers/ specialists, contributes to and drives Core Ops priorities to deliver on the institutional business/IO's long-term vision. Operates with broad independence and limited oversight. Prepares and delivers written and oral communication that is customized to meet the needs of various internal and external stakeholders. Builds and maintains strong global relationships. Anticipates future business needs and partn