Coordinator (DMOTYL)

National Cancer Centre Singapore Pte Ltd; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

National Cancer Centre Singapore Pte Ltd is seeking a patient navigator to serve as the main contact for EGFR-mutated lung cancer patients, guiding them through diagnosis to progression and beyond. You will coordinate rebiopsy, tests, and clinical trial access while supporting patients psycho-emotionally.

You will track progression, coordinate MDT discussions, answer queries, and liaise with multiple departments to ensure seamless care and patient empowerment.

Qualifications

• Degree in a relevant discipline (science background preferred).
• At least 2 years of healthcare work experience.
• Excellent communication and interpersonal skills with compassion.
• Ability to liaise with multiple departments and with government/private bodies.
• Proficient with computer software and data handling.
• Ability to work independently with initiative and creativity.
• Language ability in local languages (Mandarin/dialects/Malay/Tamil) preferred.

Responsibilities

• Coordinate rebiopsy and post-progression investigations and referrals.
• Track patient progress, MDT lists, and ensure timely communication.
• Assist patients with post-consultation queries via in-person, WhatsApp, calls, and email.
• Support EGFR education activities and LEAP team initiatives.
• Liaise with clinical teams to ensure continuity of care.

Skills

Communication

Empathy

People skills

Independent work

Education

Degree in relevant discipline

Science background preferred

Tools

Computer software

Job description

The position is essentially a patient navigator who serves as the main contact point for patients with EGFR-mutated lung cancer, helping them navigate the complex healthcare system throughout their cancer journey. Beyond initial navigation, the coordinator plays a meaningful role in accompanying patients through disease progression - providing psycho-emotional support, helping them understand their options, and coordinating the clinical and logistical steps that follow. Patients facing disease progression are often overwhelmed and benefit greatly from a dedicated person who can guide them through the process of rebiopsy, treatment decision-making, and access to clinical trials or new therapeutic options. Having a single point of contact from initial diagnosis to disease progression and beyond - who can bridge the clinical team, allied health professionals, and the patient ensures a smoother, more supported journey at every stage.

Your responsibilities will include:

Coordination of rebiopsy and post-progression investigations

• Coordinate the back-end logistics following a patient's decision to proceed with rebiopsy or further investigations, including arranging biopsy appointments, imaging, and relevant referrals.
• Flag patients who may require further/more complex psychoemotional support with MSW/Nurses
• Liaise with the relevant departments (e.g. interventional radiology, pathology, clinical trials team) to facilitate timely scheduling and follow-through.
• Track the status of investigations and ensure results are communicated to the care team and patient in a timely manner.

Tracking of patients upon disease progression

• Maintain a dedicated tracking system for EGFR lung cancer patients who have experienced disease progression. Monitor their progress through rebiopsy, results, treatment decisions, and enrolment into clinical trials or new therapies.
• List patients for MDT discussion if relevant
• Flag patients who may have fallen through the cracks or require follow-up, and proactively reach out to ensure continuity of care.

Assist with patient queries post consultation

• Assist with patient queries post consultation (in person, via WhatsApp, calls and emails), including guidance on managing side effects, clarifications on appointments, and shifting of appointments.
• Reach out directly to patients less familiar with technology. Direct queries to the relevant specialists as necessary.

Patient support, education, events and others

• Support the EGFR patients for EGFR related patient education activities, eg relevant focus groups or education materials
• Collaborate with the rest of the Lung Cancer Education and Advocacy for Patients (LEAP) team to support activities

Requirements

• Degree in relevant discipline (science background preferred)
• At least 2 years of relevant working experience in Healthcare setting
• Good communication and people skills, compassionate, empathic.
• Ability to interact and liaise with other departments and agencies including government bodies and private institutions.
• Competent in using computer software and programs (to assess relevant patient information)
• Able to work independently with initiative and creativity
• Preferably able to speak local languages (mandarin/dialects/malay/tamil) to communicate with patients.