Contract Executive, Customer Care Shared Services

Income Insurance Limited; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

Income Insurance Limited is seeking a CCSS Contract Executive responsible for accurately inputting and updating customer data into database systems, while maintaining strict data confidentiality.

The role requires attention to detail, reliability, and outcome-driven performance with the ability to work in a fast-paced environment. Candidates should have 1–2 years of relevant experience and proficiency in MS Office and multiple systems.

Qualifications

• Education: Polytechnic/Degree
• Preferably with Insurance Certification
• Experience: 1-2 years in relevant field
• IT & Computer Proficiency: MS Office; able to work with multiple systems and digital tools
• Working knowledge of SOPs, regulatory guidelines and governance orientation

Responsibilities

• Input and update customer information into database systems accurately
• Maintain data confidentiality and integrity at all times
• Adhere to service level agreements (SLA) with high accuracy
• Perform quality checks and provide performance feedback
• Handle second-level inquiries from backend customers with checks against source documents
• Investigate complaints and suggest mitigating measures
• Collaborate with stakeholders to understand requirements and achieve objectives
• Streamline work processes and provide feedback for improvement
• Prepare monthly/ad-hoc department reports
• Conduct data analytics to review processes and support new implementations
• Comply with Risk and Compliance guidelines
• Undertake assignments as needed

Skills

Attention to detail

Analytical thinking

Teamwork

Proactive

MS Office

Education

Polytechnic/Degree

Insurance Certification

Tools

Database systems

SOPs knowledge

Job description

CCSS Contract Executive is responsible to accurately inputting and updating various customer data into database systems without any mistakes. This role requires to maintain a high level of data confidentiality. The role will require accuracy and attention to detail as the core competencies of this job, as even minor errors can lead to bigger problems down the line. Not only this, but the person must also be reliable, and outcome driven professionally.

Description for Internal Candidates

Key Responsibilities

• Manage updates of customer information i.e., nomination, update of particulars into database system.
• Adherence to data workflows within service level agreements (SLA) and high accuracy.
• Perform quality check and performance coaching.
• Handle 2nd level enquiries from backend customers’ enquiries through checks and verifications against source documents and related information.
• Investigate on complaints and mitigating measures.
• Collaborate with stakeholders to understand requirements and fulfil objectives.
• Streamline work processes, review, and provide feedback for improvement.
• Comply to Risk and Compliance.
• Prepare department monthly/ad-hoc reports.
• Perform data analytics to review work process improvements, initiate or support new implementations.
• Maintain Compliance and Regulatory Guidelines/SOPs in managing customer records.
• Undertake any assignments as and when assigned.

Requirements

• Education: Polytechnic/Degree
• Professional/Trade Qualification: Preferably with Insurance Certification
• Experience: Preferably minimum 1-2 years of working experience in relevant field
• IT & Computer Proficiency: IT-savvy with strong in MS Office; ability to work confidently with multiple systems and digital tools
• Working knowledge of SOPs, regulatory guidelines and strong governance orientation

Other Competencies & Traits

• Strong attention to detail and accuracy
• Good analytical and critical thinking skills.
• Able to work efficiently in a fast-paced, team-oriented environment.
• Delivers work accurately within agreed timelines
• Maintains focus during repetitive and detail-intensive tasks.
• Must be proactive, work independently and multi-tasking.