Consultant, Business Consulting (Process Improvement & Internal Controls)

RSM - Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

RSM - Singapore is seeking a business analyst to advise clients on process improvement and drive re-engineering initiatives. You will map current processes, design future state, document requirements, and collaborate with operations, finance and IT to implement changes while traveling regionally as needed.

Strong communication and project management skills are essential to translate complex processes into practical recommendations and to support ongoing client relationships.

Qualifications

• Degree in Business, Accountancy, Information Systems, Engineering or a related field.
• Preferred 1 year of experience in business analysis, process improvement, consulting, or internal/external audit within an international professional services firm or a reputable multinational company.
• Hands-on experience in process mapping.
• Good understanding of end-to-end business cycles (procure-to-pay, order-to-cash, record-to-report) and internal controls.
• Exposure to ERP systems or process automation tools is advantageous.
• Industry experience in financial services, real estate, hospitality, healthcare, NPO or F&B is advantageous.
• Strong analytical and problem-solving skills, with the ability to break down complex processes.
• Exceptional written and verbal communication skills, with the ability to present to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a team environment.
• Strong project and client management capabilities
• Willingness to travel locally or regionally.
• Innovative, resourceful and inquisitive mindset with strong organisational skills.
• Adaptable and thrives in fast-paced environments.

Responsibilities

• Advise clients on business process improvement and re-engineering, identifying inefficiencies, bottlenecks, duplicated effort and control gaps.
• Document current-state (“as-is”) processes through walkthroughs, interviews and workshops with process owners.
• Design future-state (“to-be”) processes that are simpler, more efficient and better controlled.
• Prepare clear process flow charts, swim lane diagrams and supporting process narratives.
• Gather and document business requirements, and translate them into practical recommendations, including system and automation opportunities.
• Conduct on-site reviews and workshops, including overseas travel where applicable.
• Present findings and recommendations to senior management and key stakeholders.
• Collaborate with cross-functional teams (such as operations, finance and IT) to implement process changes and build controls into redesigned processes
• Manage projects and client relationships effectively.
• Broaden personal development through exposure to diverse services and industries.

Skills

Process mapping

Workshop facilitation

Stakeholder interviewing

Analytical thinking

End-to-end process knowledge

ERP exposure

Industry experience (FS, Real Estate,

Communication skills

Travel willingness

Project management

Client management

Education

Degree in Business, Accountancy, Information Systems, Engineering or related field

Tools

ERP systems

Process automation tools

Job description

Responsibilities

• Advise clients on business process improvement and re-engineering, identifying inefficiencies, bottlenecks, duplicated effort and control gaps.
• Document current-state (“as-is”) processes through walkthroughs, interviews and workshops with process owners.
• Design future-state (“to-be”) processes that are simpler, more efficient and better controlled.
• Prepare clear process flow charts, swim lane diagrams and supporting process narratives.
• Gather and document business requirements, and translate them into practical recommendations, including system and automation opportunities.
• Conduct on-site reviews and workshops, including overseas travel where applicable.
• Present findings and recommendations to senior management and key stakeholders.
• Collaborate with cross-functional teams (such as operations, finance and IT) to implement process changes and build controls into redesigned processes
• Manage projects and client relationships effectively.
• Broaden personal development through exposure to diverse services and industries.

Requirements

• Degree in Business, Accountancy, Information Systems, Engineering or a related field.
• Preferred 1 year of experience in business analysis, process improvement, consulting, or internal/external audit within an international professional services firm or a reputable multinational company.
• Hands‑on experience in process mapping.
• Good understanding of end‑to‑end business cycles (such as procure‑to‑pay, order‑to‑cash and record‑to‑report) and the internal controls within them.
• Exposure to ERP systems or process automation tools is advantageous.
• Industry experience in financial services, real estate, hospitality, healthcare, NPO or F&B is advantageous.
• Strong analytical and problem‑solving skills, with the ability to break down complex processes into clear, logical steps.
• Confident in facilitating workshops and interviewing stakeholders at different levels. Exceptional written and verbal communication skills, with the ability to present to both technical and non‑technical audiences.
• Ability to work independently and collaboratively in a team environment.
• Strong project and client management capabilities
• Willingness to travel locally or regionally.
• Innovative, resourceful and inquisitive mindset with strong organisational skills.
• Adaptable and thrives in fast‑paced environments.