Constituency Manager

Public Service Division; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Public Service Division is seeking an engaged officer to collaborate with residents and partners to strengthen community connectedness and support government-to-people initiatives.

The role involves planning GRO-level activities, coordinating volunteers, and managing communications across social media in alignment with guidelines. Offices require strong written and verbal skills and experience in diverse community outreach.

Qualifications

• Experience in community engagement or people-facing roles.
• Strong written and verbal communication abilities across diverse groups.
• Familiarity with social media platforms for community outreach is a plus.
• Nice-to-have: proficiency in a second language to engage diverse residents.

Responsibilities

• Engage residents and community partners to understand ground needs and co-create programmes.
• Plan and execute community activities and nationwide campaigns to widen outreach.
• Coordinate volunteers and GRO members in line with GRO Rules & Regulations.
• Attend GRO meetings and provide administrative and progress reports.
• Manage GROs’ social media and develop compliant communications materials.
• Ensure financial management, budgeting, and procurement processes are followed.
• Maintain records and data in accordance with data protection policies.

Skills

Communication skills

Stakeholder engagement

MS Office

Social media outreach

Second language

Tools

Facebook

Instagram

TikTok

Job description

[What the role is]

What you will be working on:

• Engage residents and community partners to understand ground needs, gather feedback, and co-create programmes and solutions that strengthen community connectedness and advance PA’s People-to-People, People-to-Government, and Government-to-People objectives.
• Plan and execute community activities, programmes, and initiatives at the GRO and divisional levels, including national campaigns organised by PA, the CDC, and GROs, to widen outreach and deepen resident engagement.
• Facilitate the formation and development of interest groups, informal committees, and local communication networks, and coordinate the recruitment, appointment, and reappointment of volunteers and GRO members in accordance with GRO Rules & Regulations and succession planning considerations.
• Attend monthly GRO meetings, provide administrative and logistical support to GROs, and submit timely progress reports to PA HQ to ensure effective implementation of community activities.
• Manage GROs’ social media platforms and digital assets, develop communications and marketing materials in accordance with PA guidelines, and communicate government policies to the community with appropriate cultural sensitivity.
• Ensure proper financial management of GROs, including monitoring budgets, preparing grant papers, and working with the CO Finance Coordinator and GCDO Field Governance to ensure timely preparation of accounts and audit readiness in compliance with PA’s Financial Rules and Regulations.
• Manage procurement processes, including drafting specifications and procurement papers for ITQs and ITTs, ensuring compliance with PA’s procurement guidelines.
• Maintain accurate records and data, including engagement data, correspondence, and finance documents, ensuring proper handling and storage of personal data in compliance with data protection policies and IM8 Data and Incident Management rules.

What we are looking for

• Experience - Prior experience in community engagement, social work, grassroots development, or a people-facing role is preferred; candidates with strong co-curricular involvement and demonstrated leadership will also be considered.
• Skills - Strong written and verbal communication skills; ability to engage residents and stakeholders from diverse backgrounds; proficiency in Microsoft Office applications; familiarity with social media platforms (e.g. Facebook, Instagram, TikTok) for community outreach purposes.
• Nice-to-have - Proficiency in a second language (Malay, Mandarin, Tamil, or a dialect) to engage residents from diverse communities; experience in financial administration or procurement

(Only shortlisted candidates will be notified)
Shortlisted candidates will go through PA’s structured interview.
Successful candidates will be given a 3-year contract and deployed to CO/CC.

[What you will be working on]

As above

[What we are looking for]

As above