In-Room Dining Supervisor

THE SINGAPORE RESORT & SPA; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

The Sofitel brand seeks a Heartist to support outlet operations, supervise associates, coordinate with kitchen and F&B, maintain stock and cleanliness, train new staff, and uphold five-star service standards.

Requirements include a Diploma in Tourism/Hospitality Management, at least 2 years in a similar role, fluent English, and proficiency in MS Office. A passion for excellence and guest satisfaction is essential.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum of 2 years of experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English.
• Proficient in MS Excel, Word, & PowerPoint.

Responsibilities

• Check and follow-up and maintenance of outlet.
• Assist in overseeing all associates during operations and ensure a smooth flow and consistent maintenance of standards to meet and exceed guest expectations.
• Liaise with kitchen, food, and beverage store departments, and work together as a team to provide guests with desirably high standards of food and beverage services.
• Check regularly on stock requisitions and ensure that stock is sufficed for operational needs.
• Check for stock and storage of proper supplies in all areas of the bar.
• Observes, guide and train new Heartist to equip them with the skills needed to perform their tasks/duties efficiently and effectively.
• Ensure a high standard of cleanliness and order of the service areas and that the condition of the furniture and equipment is maintained in the outlet.
• Supervise that guest checks are properly handled and Checks on float money

Skills

Diploma in Tourism/ Hospitality Mgmt

English proficiency

MS Excel

MS Word

PowerPoint

Education

Diploma in Tourism / Hospitality Management

Job description

Sofitel and its Heartist

The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests. The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities

• Check and follow-up and maintenance of outlet.
• Assist in overseeing all associates during operations and ensure a smooth flow and consistent maintenance of standards to meet and exceed guest expectations.
• Liaise with kitchen, food, and beverage store departments, and work together as a team to provide guests with desirably high standards of food and beverage services.
• Check regularly on stock requisitions and ensure that stock is sufficed for operational needs.
• Check for stock and storage of proper supplies in all areas of the bar.
• Observes, guide and train new Heartist to equip them with the skills needed to perform their tasks/duties efficiently and effectively.
• Ensure a high standard of cleanliness and order of the service areas and that the condition of the furniture and equipment is maintained in the outlet.
• Supervise that guest checks are properly handled and Checks on float money

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 2 years of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand. You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations. Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.