Bellman

TPC HOTEL PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

TPC HOTEL PTE. LTD. in Singapore seeks a Guest Relations role to ensure exceptional guest experiences. Responsibilities include welcoming guests, managing luggage, and coordinating transport services. Candidates should have at least 1 year in a similar role, preferably in a 5-star setting, and exhibit strong interpersonal skills.

The role demands effective communication, ability to train others, and a professional image. Weekend and holiday availability is required.

.

Qualifications

• Minimum 1 year experience in a similar role, preferably in a 5-star environment.
• Professional image through personal presentation.
• Desire and ability to train and develop team members.

Responsibilities

• Greet guests and assist with luggage according to standards.
• Provide a warm welcome and guide guests.
• Ensure timely delivery of luggage to rooms.

Skills

Interpersonal skills

Verbal communication

Written communication

Time management

Multi-lingual

Job description

Job Responsibilities

• Greet the guest following the Sofitel standards, manage the taxi queue, and assist guests with luggage.
• Provide a warm welcome and farewell to the guests, leading them to the right direction/location (e.g. Reception).
• Ensure that guest luggage and belongings are well recorded and promptly sent/collected to/from the room.
• Assist with car/hotel doors and guest luggage.
• Ensure timely delivery of all guest luggage.
• Explain technology and features of guest rooms.
• Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
• Ensure knowledge of the daily departing time of due‑out guests and arrangements for taxi, shuttle, and limousine services to the airport if required.
• Co‑ordinate VIP arrivals and departures.
• Provide information pertaining to all hotel services, local places of interest, restaurants, doctors, sightseeing tours, and any other information likely to be of the interest to guests.
• Always double‑confirm with the guest the exact location.

Job Requirements

• Minimum 1 year experience in a similar role, preferably including 5‑star experience.
• Project a professional image at all times through personal presentation and interpersonal skills.
• Desire and ability to train and develop ambassadors.
• Multi‑lingual, English essential. Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Effective verbal and written communication skills.
• Appreciates and maintains an effective outlet for stress.
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.