Commercial Operations Director APAC

Medtronic; Singapore; On-site; SGD 180,000 - 320,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive (MIP)

Job summary

Medtronic is seeking a Commercial Operations & Excellence Leader – Asia Pacific to guide regional performance, sales enablement, and analytics across markets. You will partner with commercial leaders to accelerate growth, optimize territories, and drive governance across a matrixed APAC environment.

You will lead programs on territory optimization, pipeline management, and account planning, while leveraging SFDC and other systems to deliver insights and improve outcomes for patients and

Qualifications

• Bachelor's degree is required; MBA or advanced degree is preferred.
• Progressive experience in Commercial Operations or Sales Operations with regional scope.
• Leads cross-country initiatives and matrix leadership experience.
• Strong sales analytics, CRM proficiency, and go-to-market strategy knowledge.
• Proven ability to drive commercial transformation and performance gains.
• Excellent stakeholder management and executive communication.

Responsibilities

• Drive sales effectiveness, productivity, and customer engagement across APAC.
• Lead regional Commercial Operations with governance and performance measures.
• Partner with Sales, Marketing, Finance, and Market Development to set priorities.
• Support strategic planning, forecasting, and growth initiatives across the region.
• Lead cross-functional projects to improve commercial analytics and insights.

Skills

Sales operations

Commercial analytics

CRM systems

Go-to-market strategies

Stakeholder management

Matrix leadership

Education

Bachelor's Degree

MBA (preferred)

Tools

Salesforce SFDC

Job description

Careers that change lives start here

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life: Careers That Change Lives At Medtronic

At Medtronic, we believe every employee can help improve the lives of others. Join a diverse team of innovators, problem-solvers, and leaders committed to advancing healthcare and delivering better outcomes for patients around the world.

Commercial Operations & Excellence Leader – Asia Pacific

We are seeking an experienced commercial leader to lead Commercial Operations and Commercial Excellence across the Asia Pacific region. This role will partner closely with commercial leaders across markets to drive sales effectiveness, business performance, operational excellence, and commercial transformation initiatives. The successful candidate will combine strategic leadership with hands‑on execution, enabling the commercial organization to accelerate growth, enhance customer engagement, and improve business outcomes across a highly matrixed regional environment.

Commercial Excellence Leadership

Develop and execute the Asia Pacific Commercial Operations & Excellence strategy aligned with business objectives. Drive initiatives that improve sales effectiveness, commercial productivity, customer engagement, and market growth. Establish best practices and governance frameworks across commercial operations activities. Partner with regional and country leadership teams to identify opportunities to accelerate business performance.

Sales Effectiveness & Enablement

Lead programmes focused on territory optimization, sales force effectiveness, account planning, pipeline management, and opportunity management. Develop and deploy tools, insights, processes, and training that enable commercial teams to sell more effectively. Drive adoption and optimisation of Salesforce.com (SFDC) and other commercial systems. Utilise analytics and commercial metrics to evaluate performance and identify improvement opportunities.

Regional Commercial Operations Leadership

Serve as the regional Commercial Operations leader for Asia Pacific. Provide leadership and strategic direction to country Commercial Operations resources through a matrix reporting structure. Foster collaboration, alignment, and best practice sharing across markets. Establish operating rhythms and performance measures that drive accountability and execution excellence.

Business Partnership

Act as a trusted advisor to Regional Vice Presidents, Country Directors, and Commercial Leaders. Collaborate with Sales, Marketing, Finance, Market Development, and Business Unit stakeholders to deliver commercial priorities. Support strategic planning, forecasting, performance management, and growth initiatives across the region. Lead cross‑functional projects that improve commercial effectiveness and organisational capability.

People Leadership

Lead, coach, and develop a high‑performing Commercial Operations organisation. Build organisational capability and succession plans to support future business growth. Foster an inclusive culture focused on performance, collaboration, and continuous improvement. Manage, mentor, and develop direct and indirect team members across the region.

Continuous Improvement & Innovation

Drive operational excellence through process improvement and automation initiatives. Identify and implement innovative approaches to commercial analytics, sales planning, and business insights. Champion data‑driven decision‑making across the commercial organisation.

Required Qualifications

• Bachelor's Degree required.
• Minimum 10 years of progressive experience in Commercial Operations, Commercial Excellence, Sales Operations, Sales Effectiveness, Business Excellence, or related functions.
• Minimum 7 years of people leadership experience.
• Experience leading regional or multi‑country commercial organisations.
• Demonstrated success driving commercial transformation, sales enablement, and business performance initiatives.
• Strong understanding of sales force effectiveness, commercial analytics, CRM systems, and go‑to‑market strategies.
• Experience operating within complex matrix organisations.
• Excellent stakeholder management, influencing, and executive communication skills.

Preferred Qualifications

• MBA or advanced degree preferred.
• Experience within the Medical Device, Healthcare, Life Sciences, Pharmaceutical, or Healthcare Technology industries.
• Experience supporting geographically dispersed teams across Asia Pacific.
• Strong knowledge of Salesforce.com (SFDC) and commercial performance management tools.
• Proven ability to balance strategic leadership with operational execution.
• Experience leading teams where influence and matrix management are critical for success.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP). This position is eligible for an annual long‑term incentive plan. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life‑changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life‑long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career‑building resources you need. Life‑transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight‑driven care. Fresh viewpoints. Cutting‑edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

E-Verify

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E‑Verify program, please click here.