Commercial Associate

People Connect; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

V.Group in Singapore is seeking a Commercial Associate to join the Commercial team, driving growth and supporting new business and account management initiatives. The role emphasizes customer experience improvements and the strategic use of group analytics to inform proposals and client propositions.

You will engage in proposal development, budgeting, and tender responses while coordinating with account managers and leadership to deliver compelling commercial material.

Qualifications

• Strong analytical skills.
• Excellent teamwork and collaboration with clients and colleagues.
• Commercial awareness and ability to translate data into business impact.
• High standard of customer service and stakeholder interaction.
• Good IT skills including MS Office for presenting materials and reports.
• Well organised and systematic working style; attention to detail.
• Fluent in English with strong business writing skills.
• Mentoring and coaching abilities.
• Line management experience.
• Intercultural awareness and skills.

Responsibilities

• Enhance Customer Experience by addressing pain points and supporting churn reduction and attrition management for the regional customer base.
• Support all Account Management actions for the region, including leading quarterly reviews, reporting, and portfolio reviews for each office.
• Lead proposal writing and development for opportunities; develop budgets, tender responses and ship management propositions.
• Support the development of new business through direct customer engagements where required.
• Track Sales Performance and improve win rates by assisting with forecasting, budgeting, post‑mortem analysis, and pipeline management.
• Conduct ongoing customer risk analysis and develop insights on listed companies, fleet size, order book, revenue per customer and EBITDA contribution.
• Coordinate and develop customer-facing commercial materials with stakeholders, including bid proposals, sales materials, and change documents.

Skills

Analytical skills

Teamwork

Commercial awareness

Customer service

MS Office

Organised

English fluency

Mentoring

Line management

Intercultural awareness

Job description

Vacancy Name

Commercial Associate

Vacancy No

VN15925

Employment Type

Permanent

Location Country

Singapore

Work Location

Singapore

Who are V?

As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.

Overall Purpose of The Job

Working within the Commercial team to drive the growth agenda; supporting new business and account management processes and the implementation of commercial tools in support of both organic and inorganic growth pillars.
Particular focus will be directed towards facilitating customer experience improvements and strong use of Group analytics to aid decision making. Understanding the business data collated and converting that information into proposals and client propositions.

Key Responsibilities and Tasks

• Enhance Customer Experience by assisting service recovery, addressing customer pain points, supporting churn reduction management processes and improving attrition rate across the regional customer base.
• Support all Account Management actions for the relevant region – including leading quarterly KAM Review meetings, Quarterly Customer Reporting, maintaining Account Development Plans and portfolio reviews for each office.
• Lead proposal writing and development for all opportunities across the office portfolio. Developing OPEX budgets, tender responses and tailored ship management propositions.
• Support the development of new business through direct customer engagements where required.
• Track Sales Performance and drive Win Rate improvements for all opportunities with new and existing V.Group customers by providing support with vessel forecasting, sales budgeting, post‑mortem analysis, WIN Meetings, sales performance follow‑up and pipeline management for relevant opportunities.
• Conduct on‑going customer risk management analysis and develop detailed customer insights records; tracking the performance of listed companies, customer fleet size, order book, revenue per customer and office/segment EBITDA contribution.
• Co‑ordinating and developing customer‑facing commercial material in alignment with Account Managers, General Managers, Managing Directors, Group Commercial and Marketing teams; including bid proposals, sales material, management of change documents, crisis‑management collateral and all‑other

What can I expect in return?

V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

Essential

• Strong analytical skills
• Excellent teamwork, communications skills and an ability to interact with clients and colleagues comfortably, leading by example
• Commercial awareness
• High standard of customer service
• Good IT skills (MS office applications) including presenting materials and reports
• Well organised and systematic working style; attention to detail
• Fluent in English and business English writing skills
• Demonstrable mentoring and coaching skills
• Line management experience
• Intercultural awareness and skills