Command Centre Operator (ICC)

AETOS Holdings Pte Ltd; Singapore; Hybrid; SGD 20,000 - 27,000; Full time

Job summary

AETOS Holdings Pte Ltd is seeking a diligent security operations assistant to monitor real-time events, analyse alerts, and escalate incidents according to procedures.

You will track attendance, control access, monitor video analytics, handle inquiries, and perform basic reporting while working a 12-hour shift that may include weekends or public holidays. The role also involves inbound and outbound calls and managing client inquiries as part of daily duties.

Qualifications

• Candidate must possess at least GCE N/O level.
• Able to speak and write fluent English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work 12 hours shift including weekends or Public Holiday (depend on roster).

Responsibilities

• Perform monitoring, analysis and escalation of real-time operation events.
• Monitor attendance records of all AETOS employees and provide detailed reports to management.
• Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
• Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.
• Monitor of video analytics CCTV and response in accordance with procedures.
• Perform inbound and outbound calls
• Managing and resolving client’s enquiries
• Any other duties/jobs assigned by supervisor.

Education

GCE N/O level

Tools

Microsoft Office

Job description

Who We Are Looking For & What Role You Will Play

• Perform monitoring, analysis and escalation of real-time operation events.
• Monitor attendance records of all AETOS employees and provide detailed reports to management.
• Monitor security access control points and basic administration of clearance for persons and vehicles into the system.
• Monitor various alarm alerts, activation of response team and prepare basic reports upon completion of operation.
• Monitor of video analytics CCTV and response in accordance with procedures.
• Perform inbound and outbound calls
• Managing and resolving client’s enquiries
• Any other duties/jobs assigned by supervisor.

Requirements

• Candidate must possess at least GCE N/ O level.
• Able to speak and write fluent English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to work 12 hours shift including weekends or Public Holiday (depend on roster).

Monday to Friday: 9am-5pm (excluding public holidays)

Kindly bring along your identity card, educational certifications and transcripts, NS transcript (if any), and any relevant documents required.