ICC Operator

AETOS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

AETOS is seeking an Integrated Command Centre Operator to monitor real-time security events and coordinate responses in Singapore. You will monitor CCTV, video analytics, alarms and access control systems, handle calls and elevate incidents according to established procedures.

We require a positive communicator with 12-hour shift availability, including weekends and public holidays. Training will be provided to support your development and career growth in technology-enabled security operations.

Qualifications

• Minimum GCE O/N Level or equivalent.
• Good spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Willing to work 12-hour shifts, including weekends and Public Holidays.
• Training will be provided.
• PLRD Security Officer Licence is an advantage.

Responsibilities

• Monitor CCTV, video analytics, alarms and access control systems.
• Analyse real-time security events and elevate incidents when required.
• Activate and coordinate response teams for security alarms and incidents.
• Monitor employee attendance and provide operational reports to management.
• Manage access clearance records for authorised persons and vehicles.
• Handle inbound and outbound calls and respond to client enquiries.
• Prepare basic incident and operational reports.
• Follow security SOPs, escalation procedures and other operational requirements.
• Perform other duties as assigned by the supervisor.

Skills

English proficiency

Shift work

Team coordination

Education

GCE O/N Level

Tools

Microsoft Office

Job description

Integrated Command Centre Operator | AETOS

About AETOS

AETOS is a purpose-driven security organisation dedicated to keeping our families, communities and clients safe. We combine people, technology and integrated security solutions to deliver reliable protection across Singapore.

The Role

We are looking for an Integrated Command Centre Operator to monitor real-time security events and coordinate responses. You will monitor CCTV, video analytics, alarms and access control systems, handle calls and elevate incidents according to established procedures.

Key Responsibilities

• Monitor CCTV, video analytics, security alarms and access control systems.
• Analyse real-time security events and elevate incidents when required.
• Activate and coordinate response teams for security alarms and incidents.
• Monitor employee attendance and provide operational reports to management.
• Manage access clearance records for authorised persons and vehicles.
• Handle inbound and outbound calls and respond to client enquiries.
• Prepare basic incident and operational reports.
• Follow security SOPs, escalation procedures and other operational requirements.
• Perform other duties as assigned by the supervisor.

Requirements

• Minimum GCE N/O Level or equivalent.
• Good spoken and written English.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Comfortable working 12-hour shifts, including weekends and Public Holidays.
• Willing to work at Corporation Drive or Ubi.
• 1–2 years of relevant experience in command centre, security operations, CCTV monitoring or call centre operations is an advantage.
• PLRD Security Officer Licence is an advantage.
• Training will be provided.

Why Join AETOS?

• Gain hands-on experience in Integrated Command Centre and security operations.
• Work with CCTV, video analytics, alarm and access control technology.
• Receive relevant training and development opportunities.
• Build a career in technology-enabled security operations.
• Play a meaningful role in keeping people, properties and communities safe.