Associate Engineer, Customer Care

AEQON TJ PTE. LTD.; Singapore; On-site; SGD 38,000 - 56,000; Full time

Job summary

AEQON TJ PTE. LTD. is seeking a field technician to maintain CCTV surveillance, EACS, and related systems, and to support testing and commissioning across multiple projects.

The role requires site surveys with customers, on-site technical support, preventive and corrective maintenance, and testing/commissioning of cameras and access-control devices for integration with backend systems. Training will be provided.

Qualifications

• Diploma or ITE in Electrical/Electronics/Security Engineering required.
• 2–3 years working experience in similar or relevant function and industry.
• Analytical and problem-solving abilities.
• Good customer management and communication skills.
• Team player with ability to multi-task.
• Driven, self-motivated and able to work independently.
• Able to work at height; experience at Changi Airport preferred.
• Training will be provided.

Responsibilities

• Perform site survey with customers to capture essential requirements.
• Provide on-site technical support for A&A work orders received by Project and Customer Care departments.
• Carry out Preventive and Corrective Maintenance on CCTV surveillance, EACS and associated systems.
• Conduct testing & commissioning of cameras, EACS and devices for integration with backend system switches.
• Prepare investigation and fault-finding reports with root cause analysis for customers.
• Carry out risk assessments and adhere to site safety requirements.
• Prepare & update fault logs and summary reports for customers.
• Track & update records of hardware inventory spares used.
• Able to perform frequent Work-at-Height activities safely and effectively.
• Perform 24x7 standby duties and/or shift coverage to support operations.

Skills

Analytical thinking

Problem-solving

Customer communication

Team player

Self-motivated

Independent work

Resilience

Education

Diploma or ITE in Electrical/Electronics/Security Engineering

Job description

AEQON TJ excels in delivering tailored solutions across the domains of telecommunication, ICT, and homeland security, drawing on a robust foundation of expertise in both current and emerging technologies. Our unwavering commitment to excellence is evident in the breadth of our infrastructure solutions. From mobile network rollout, transmission systems, and network optimisation to M/E fit-out and specialised equipment for critical infrastructure like data centers and power grids, AEQON covers the spectrum of comprehensive technological needs.

As one of the portfolio companies under the umbrella of EXEO Group Pte Ltd, AEQON is strategically positioned within EXEO Global Inc., a Tokyo Stock Exchange-listed entity based in Japan. This affiliation underscores our commitment to global excellence and positions AEQON as a trusted leader in the dynamic landscape of telecommunication, ICT, energy solutions and provider of a full suite of security products and solutions. AEQON is the holding company for subsidiaries, including TJ Systems, AOAO Global, PT. AWS Distribution, AEQON Technologies (Taiwan) and Nhân Sinh Phúc (NSP).

To view our comprehensive offerings, do visit our website at

www.aeqon.com.sg

The incumbent is required to perform maintenance and servicing of CCTV surveillance systems, Electronic Access Control Systems (EACS), and other associated systems, as well as support system testing and commissioning for various project activities.

• Perform site survey with customers to capture essential requirements.
• Provide on-site technical support for A&A work orders received by Project and Customer Care departments.
• Carry out Preventive and Corrective Maintenance works on the CCTV surveillance, EACS and other Associate systems.
• Conduct testing & commission of cameras, EACS and other devices for integration with backend system switches.
• Prepare investigation and fault-finding reports, with root cause analysis, for submission to customers.
• Carry out risk assessments and always adhere to site safety requirements.
• Prepare & update fault logs and summary report for customers.
• Track & update records of all hardware inventory spares used.
• Able to perform frequent Work-at-Height activities safely and effectively, while actively participating in physically demanding manual work at project and maintenance sites.
• Perform 24x7 standby duties and/or covering shift duties to support operation team when necessary.

Job Requirements:

• A Diploma or ITE certification in Electrical/Electronics/Security Engineering
• Min 2-3 years working experience in similar or relevant function and industry.
• Possess analytical and problem-solving abilities
• Good customer management and communication skills
• A good team player with the ability to multi-task
• Driven, self-motivated and ability to work independently
• Resilient and persistent
• Training will be provided
• Able to work at Height
• Have relevant working experiences in Changi Airport