COMMAND CENTRE OFFICER/ CONTROLLER

Griffin Protection Integrated Security Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Griffin Protection Integrated Security Pte Ltd in Singapore is seeking a seasoned Command Centre Controller to monitor multiple security systems, coordinate responses, and supervise deployment of security officers across sites. The role requires vigilant monitoring of CCTV and alarm systems, plus effective communication with field staff.

You will manage attendance records, ensure data integrity, and respond to emergencies in real-time.

Qualifications

• Minimum 5 years in security industry, with supervisory/command centre experience.
• Strong communication, attention to detail, and teamwork.
• Proficient in CCTV systems and Microsoft Office; able to work day or night shifts; locals only.

Responsibilities

• Monitor multiple security systems and coordinate responses.
• Provide first-level desktop, network and application support.
• Respond promptly to emergencies and incidents.
• Communicate clearly with field personnel using radios and phones.
• Deploy and supervise security officers across sites via CCTV.
• Maintain attendance records and address absenteeism.

Skills

Attention to detail

Communication skills

Team leadership

CCTV systems

MS Office

Tools

CCTV systems

MS Office

Job description

Duties and Responsibilities:

• Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc.
• Provide 1st level desktop, network and application support.
• Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or resources, and coordinating response efforts with relevant stakeholders such as emergency services, law enforcement, and medical personnel.
• Communication: Maintain clear and concise communication channels with field personnel, colleagues using various communication devices and platforms, including two-way radios, telephones etc.
• Manage and supervise the deployment of security officers across all sites utilizing CCTV and Attendance Systems.
• Ensure accurate attendance records are maintained and appropriate actions are taken for absenteeism and lateness etc.
• Administer security systems and monitor CCTV feeds, responding promptly to incidents as required.
• Participate in ad-hoc projects and assignments as needed.

Requirements:

• Minimum of 5 years of experience in the security industry, preferably holding a Security Supervisor (SS) rank or above (SSO Rank can be considered) with at least 2 years of Command Centre Operations experience.
• Ability to work independently and in a team environment.
• Attention to Detail: Strong attention to detail and accuracy in recording information, following protocols, and adhering to standard operating procedures are necessary to ensure the reliability and integrity of data and communication processes.
• Overall, a Command Centre Controller plays a pivotal role in maintaining safety, security, and efficiency within an organization by monitoring, coordinating, and responding to various events and emergencies in real-time.
• Understanding of operational and security management principles and procedures.
• Excellent communication and interpersonal skills.
• Strong team player with effective management, communication, analytical, and problem-solving abilities.
• Proficient in using Microsoft Office applications (e.g. excel, word & power point).
• Good knowledge of CCTV systems and computer operations.
• Keenness to learn and adapt to new technologies and procedures.
• Must be able to work either Day or Night Shift.
• Locals only