Collections Operations Specialist

Experian Asia Pacific; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Experian Asia Pacific is seeking an Administrative Assistant to support operations. You will handle documentation, data entry and reporting, ensuring accuracy and timely delivery. The role requires a detail-oriented mindset, strong communication, and the ability to work independently and in a team, with opportunities for process improvement.

Fresh graduates are welcome to apply. Proficiency in Word and Excel is essential, and a Diploma or Degree in business or related fields is preferred for

Qualifications

• Minimum 2 years of administration experience.
• Fresh graduate with positive attitude may be considered.
• Proficient in Microsoft Word and Excel.
• Meticulous with an eye for detail.
• Ability to think analytically, operate efficiently and communicate effectively.
• Strong initiative and the ability to perform both independently and as part of a team.

Responsibilities

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc).
• Deliver on service-level-agreement (SLA) commitments to customers on delivery turnaround time and quality.
• Ensure accurate and timely upload of new cases assigned by clients into Collection system.
• Monitor auto-buy/integration programs; perform exception handling and data updates.
• Provide regular feedback to manager on system/process issues affecting speed/quality.
• Initiate process improvement/automation suggestions and collaborate with internal/external teams.

Skills

Administration

Microsoft Word

Microsoft Excel

Attention to detail

Analytical thinking

Communication

Teamwork

Education

Diploma/Degree in business or related studies

Job description

Experian Asia Pacific is seeking an Administrative Assistant to support operations. You will handle documentation, data entry and reporting, ensuring accuracy and timely delivery. The role requires a detail-oriented mindset, strong communication, and the ability to work independently and in a team, with opportunities for process improvement.

Fresh graduates are welcome to apply. Proficiency in Word and Excel is essential, and a Diploma or Degree in business or related fields is preferred for