Ops Lead: Service Delivery & Process Optimization

Experian; Singapore; Presencial; SGD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Experian Credit Services in Singapore is seeking an Operations Specialist to support the delivery of Business Information products and services. You will collaborate with sales, technical and customer service teams to meet client agreements and ensure a positive customer experience.

The role emphasizes accuracy, efficiency, process improvements, and timely report generation, with responsibilities ranging from SLA delivery to data uploads and cross-functional coordination.

Formación

• Minimum 2 years of administration experience.
• Fresh graduate with positive attitude may be considered.
• Proficient in Microsoft Word and Excel
• Meticulous with an eye for detail
• Ability to think analytically, operate efficiently and communicate effectively
• Strong initiative and the ability to perform both independently and as part of a team
• Diploma/Degree in business or relevant studies
• Familiarity with Singapore business landscape

Responsabilidades

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
• Ensure accurate and timely upload of new cases assigned by clients into Collection system
• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems
• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
• Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary
• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
• Handle back-up operational activities/duties of other operation functions, where necessary
• Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
• Prepare and distribute daily/weekly/monthly reports
• Assume any report or task assigned that are relevant to operations

Conocimientos

Administration

MS Word

MS Excel

Detail-oriented

Analytical thinking

Teamwork

Educación

Diploma/Degree in business

Descripción del empleo

Experian Credit Services in Singapore is seeking an Operations Specialist to support the delivery of Business Information products and services. You will collaborate with sales, technical and customer service teams to meet client agreements and ensure a positive customer experience.

The role emphasizes accuracy, efficiency, process improvements, and timely report generation, with responsibilities ranging from SLA delivery to data uploads and cross-functional coordination.