CMI Application Support Specialist

Crédit Agricole SA; Singapore; Hybrid; SGD 60,000 - 110,000; Full time

Job summary

Crédit Agricole SA in Singapore is seeking a Support Analyst to define and implement application monitoring with the build and ops teams, while supervising daily and monthly risk data chains and providing L1–L2 support to traders, risk managers, and back/middle-office staff.

You will manage incidents, pursue problem management and continuous improvement, and contribute to a knowledge base. 3–5 years of experience and ITIL knowledge are preferred.

Qualifications

• Bachelor Degree / BSc Degree or equivalent.
• Master or Bachelor’s degree in Computer Science/ Information Technology/ Programming & Systems Analysis/ Science (Computer Studies) faculties.
• Candidates should have ITIL knowledge.
• 3-5 years experience in support activity.
• Exposure to Capital Markets applications (e.g. Summit, Kondor+, Murex) is an advantage.

Responsibilities

• Define and implement in coordination with the build team the needed application monitoring.
• Supervise and monitor daily and monthly chains and handle user requests working with project, infrastructure and production teams.
• Provide level 1 and level 2 application support to business users (traders, risk managers, back/middle-office analysts).
• Incidents and requests management; problem management and continuous improvement.
• Prepare and maintain knowledge base for each application in scope; collaborate with build and ops teams.
• Collaborate with build team to assess priority and follow-up resolution; contribute to long-term solutions.

Skills

Analytical skills

Troubleshooting

Communication

Teamwork

Self-motivated

Education

Bachelor/Master in Computer Science or IT

3-5 years experience in support

Tools

XML

SQL

PL/SQL

MQ Series

CFT

Control-M

ITIL knowledge

ITIL certification

Monitoring (IT) tools e.g. Geneos

Job description

Crédit Agricole SA in Singapore is seeking a Support Analyst to define and implement application monitoring with the build and ops teams, while supervising daily and monthly risk data chains and providing L1–L2 support to traders, risk managers, and back/middle-office staff.

You will manage incidents, pursue problem management and continuous improvement, and contribute to a knowledge base. 3–5 years of experience and ITIL knowledge are preferred.