Cluster Reservations Manager — Boutique Hotels

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Benefits offered by this job

Discounts on F&B and room rates at 7,0

Global Learning + Development platform

2 nights yearly staycation in Garcha/S

20% off Food/Alcohol at Garcha Group

Job summary

The Garcha Group in Singapore is seeking a Reservations professional to process all booking requests, changes, and cancellations with a focus on timely responses and accurate room allocation. Knowledge of Opera PMS/Cloud and Marriott Global System is essential.

You will handle guest inquiries, explain policies, and ensure data is correctly entered into the reservation system while delivering high service standards in a luxury hospitality environment.

Qualifications

• Must possess Professional Certificate/NITEC or equivalent qualification.
• Proficient in spoken and written English to communicate effectively.
• Minimum 3–5 years of relevant hospitality experience.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence is replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue and input data in the reservation system.
• Indicate special room reservation types by inputting the correct code and rate.
• Follow escalation procedures when addressing guest concerns.
• Any other duties/tasks as requested by management.

Skills

Diligent

Trustworthy

Strong communication

Opera PMS/Cloud

Marriott Global System

Reservations Management

Education

Professional Certificate/NITEC or equivalent

Tools

Opera PMS/Cloud

Marriott Global System

Hotel Reservations Management

Job description

The Garcha Group in Singapore is seeking a Reservations professional to process all booking requests, changes, and cancellations with a focus on timely responses and accurate room allocation. Knowledge of Opera PMS/Cloud and Marriott Global System is essential.

You will handle guest inquiries, explain policies, and ensure data is correctly entered into the reservation system while delivering high service standards in a luxury hospitality environment.