Boutique Hotel Reservations Lead - Marriott Benefits

murray pte. ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Global Learning + Development access

2 nights yearly staycation

20% off F&B at group restaurants

Job summary

The Garcha Group in Singapore seeks a Reservations Coordinator to manage all reservation requests via phone, fax, or mail, confirm availability, and explain policies. Proactive guest service and sales skills are essential.

With 3–5 years in hospitality and proficiency in Opera PMS/Marriott systems, you will ensure prompt replies within 24 hours and support guests across Maxwell Reserve and The Vagabond Club. Proficiency in English is required.

Qualifications

• Professional certificate/NITEC or equivalent required.
• Proficient in spoken and written English to communicate effectively with guests and colleagues.
• Minimum 3–5 years of relevant experience in hospitality.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type; verify availability and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Follow sales techniques to maximize revenue; input and access data in reservation system.

Skills

Diligent

Trustworthy

Strong communication

Education

Professional Certificate/NITEC

Tools

Opera PMS/Cloud

Marriott Global System

Hotel Reservations Management Experience

Job description

The Garcha Group in Singapore seeks a Reservations Coordinator to manage all reservation requests via phone, fax, or mail, confirm availability, and explain policies. Proactive guest service and sales skills are essential.

With 3–5 years in hospitality and proficiency in Opera PMS/Marriott systems, you will ensure prompt replies within 24 hours and support guests across Maxwell Reserve and The Vagabond Club. Proficiency in English is required.