Club Operations & Guest Experience Lead

POP PADEL PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

POP PADEL PTE. LTD. in Singapore is seeking a customer-focused Front Desk Associate to oversee daily club operations. You will ensure opening and closing routines, greet guests, manage bookings, and process payments for court time, merchandise, and refreshments.

You will respond to inquiries in person or by phone and email, coordinate with coaches and staff, and promote club events and programs while maintaining accurate records.

Responsibilities

• Oversee Daily Club Operations: Ensure the club opens and closes on time, maintaining a clean, organized, welcoming environment for all guests.
• Manage Court Bookings: Use the club's booking system to schedule and manage court reservations, ensuring accurate and up-to-date availability.
• Handle Customer Inquiries: Respond to guest questions both in-person and via phone, email, or messaging platforms. Provide detailed information about club services, ongoing promotions and upcoming events.
• Reception and Front Desk Duties: Welcome all guests with a friendly and professional attitude. Check in players, distribute rental equipment if applicable, and process payments for court time, merchandise, or refreshments. Maintain a tidy and presentable reception area.
• Administrative Processes: Maintain accurate documentation and databases related to club operations, and support the club manager with administrative tasks as needed.
• Coordinate with Other Staff and Departments: Communicate with coaches, facility maintenance, and management to ensure smooth daily operations and excellent customer experience. Relay guest feedback and operational issues to the relevant teams.
• Promote Club Activities and Events: Provide information on upcoming tournaments, social events, and coaching programs. Encourage guest participation and assist with event sign-ups or logistics when needed.

Job description

POP PADEL PTE. LTD. in Singapore is seeking a customer-focused Front Desk Associate to oversee daily club operations. You will ensure opening and closing routines, greet guests, manage bookings, and process payments for court time, merchandise, and refreshments.

You will respond to inquiries in person or by phone and email, coordinate with coaches and staff, and promote club events and programs while maintaining accurate records.