Cloud Technical Support Engineer III (Kubernetes & AI)

Coreweave; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Discretionary bonus

Equity awards

Comprehensive benefits

Job summary

CoreWeave’s CX team seeks an experienced Technical Support Engineer III (Cloud) to join on a mission-critical capacity. You will empower customers to maximize the performance of our Kubernetes-powered HPC cloud, collaborating with engineers and researchers to resolve issues impacting high-profile AI workloads.

You’ll mentor teammates, deliver training, and contribute to playbooks and knowledge resources, while participating in on-call rotations and after-hours coverage as needed.

Qualifications

• Bachelor’s degree in Information Science / IT / Data Science / CS / Engineering / Mathematics / Physics or related field, or equivalent experience.
• Minimum 5+ years in cloud support, systems administration, or related technical roles.
• Proven hands-on Kubernetes experience.
• Experience with networking, storage, observability, and Linux admin.
• Strong mentoring, guidance, and feedback capabilities.
• Experience with Grafana and other observability tools.
• Proven ability to drive improvements through cross-functional collaboration.
• Excellent written and verbal communication skills; ability to simplify complex concepts.

Responsibilities

• Guide and mentor team members in developing technical skills and troubleshooting.
• Provide real-time feedback and coaching; review tickets for QA and quality.
• Develop and deliver training sessions to improve proficiency in resolving issues.
• Investigate, debug, and resolve customer-impacting issues.
• Maintain high customer satisfaction through clear, empathetic support communications.
• Help design and implement troubleshooting best practices for fast resolutions.
• Refine workflows, processes, and playbooks for complex challenges.
• Serve as escalation point for high-priority cases; model effective problem-solving.
• Lead creation of knowledge-sharing resources and tutorials.
• Enhance product knowledge across CoreWeave offerings through ongoing learning.
• Participate in on-call rotations, including occasional after-hours coverage.

Skills

Mentoring & coaching

Strong communication

Troubleshooting

Cross-functional collaboration

Training delivery

Problem solving

Education

Bachelor’s degree in CS/Engineering/IT or related field

Tools

Kubernetes

Grafana

Linux

Networking

Load Balancing

HPC

Observability tools

Job description

CoreWeave’s CX team seeks an experienced Technical Support Engineer III (Cloud) to join on a mission-critical capacity. You will empower customers to maximize the performance of our Kubernetes-powered HPC cloud, collaborating with engineers and researchers to resolve issues impacting high-profile AI workloads.

You’ll mentor teammates, deliver training, and contribute to playbooks and knowledge resources, while participating in on-call rotations and after-hours coverage as needed.