Technical Support Engineer II (Cloud)

Coreweave; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Discretionary bonus

Equity awards

Comprehensive benefits

Job summary

CoreWeave, the Essential Cloud for AI, is seeking a Technical Support Engineer II (Cloud) to join our CX team. You will work on Kubernetes-powered HPC cloud infrastructure, resolving complex issues, mentoring colleagues, and contributing to product improvements.

The role involves on-call rotations, after-hours coverage, and collaboration with engineers across data centers to ensure high performance and reliability for AI workloads.

Qualifications

• Bachelor’s degree or equivalent technical experience in a related field.
• 3+ years in cloud support, systems administration, or similar roles.
• Hands-on Kubernetes experience.
• Experience with networking, storage, observability, HPC, and Linux admin.

Responsibilities

• Guide and mentor team members in developing technical skills across CoreWeave disciplines.
• Provide real-time feedback, review tickets, and support QA initiatives.
• Develop and deliver training sessions to improve issue resolution efficiency.
• Investigate, debug, and resolve customer-impacting issues with root-cause analysis.
• Maintain high customer satisfaction with clear, empathetic on‑call communications.
• Contribute to troubleshooting playbooks and best practices.
• Create knowledge resources and tutorials to share knowledge.
• Engage in on-call rotations and after-hours coverage as needed.

Skills

Kubernetes

Linux

Networking

Problem solving

Mentoring

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Information Science/IT/Data Science/CS/Engineering/Mathematics/Physics

Tools

Grafana

Job description

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com.

Please note that this is a 24/7/365 team. Your shift will be 9AM - 6PM SGT.

What You’ll Do

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About The Role

As a Technical Support Engineer II (Cloud) CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced Kubernetes-powered HPC cloud infrastructure. You'll be hands‑on, collaborating with engineers and researchers to resolve issues that impact high‑profile, mission‑critical applications and cutting‑edge AI training workloads. Your contributions will be pivotal in ensuring seamless performance, reliability, and success for our customers, positioning you at the very core of transformative technologies reshaping industries worldwide at a company that is truly one of a Kind.

In This Role, You Will

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
• Provide real‑time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
• Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues.
• Use technical expertise to investigate, debug, and resolve customer‑impacting issues with the curiosity required to uncover and understand root causes.
• Maintain high customer satisfaction through swift, accurate, and empathetic high‑touch support communications, as well as established best practices.
• Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
• Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
• Serve as a technical escalation point for high‑priority escalations or complex cases, modeling effective problem‑solving approaches.
• Lead the creation of knowledge‑sharing resources, including documentation, tutorials, and how‑to guides.
• Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives.
• Includes consistent shift work with participation in on‑call rotations. Occasional after‑hours and holiday coverage required.

Who You Are

• Have a Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position
• At least 3+ years of experience in cloud support, systems administration, or related technical support-focused roles
• Proven hands‑on work experience with Kubernetes
• Experience with networking, load balancing, storage volumes, observability, node management, High‑Performance Computing (HPC), and Linux system administration
• Proven ability to mentor team members, foster technical growth, and improve team‑wide capabilities through guidance and feedback
• Experience with observability tools such as Grafana
• Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes
• Demonstrated success collaborating with cross‑functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes
• Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences
• Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non-technical audiences, effectively showcasing complex concepts and solutions

Preferred

• CKA Certified
• Demonstrated experience with training, coaching, and creating onboarding materials.
• Operates in a fast‑paced, global, 24/7 support team environment
• Ability to collaborate across different time zones
• On‑site office environment, hybrid, or remote options depending on location
• Flexible to travel up to 10% (~25 days/year)

Wondering if you’re a good fit?

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You love to dive into problems, test for solutions, and enjoy engaging with customers.
• You’re curious about AI.
• You’re an expert in providing outstanding technical support and have strong competencies in Kubernetes and Linux.

The starting salary will be determined by job‑related knowledge, skills, experience, and the market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).