Cloud Support Engineer — AI‑Driven SaaS Help

AlphaSense, Inc.; Singapore; On-site; SGD 55,000 - 75,000; Full time

Benefits offered by this job

Structured training

Collaborative working environment

Job summary

AlphaSense, Inc. in Singapore is seeking a proactive Cloud Support Engineer to join our dynamic team. In this critical role, you will troubleshoot and resolve technical issues across SaaS and private cloud environments, working closely with senior engineers for complex queries.

The ideal candidate should have 2-4 years of experience in technical support or cloud operations, strong communication skills, and a customer-first mindset. This position provides excellent growth opportunities into senior roles and SRE teams.

Qualifications

• 2 - 4 years in technical support, IT operations, or cloud operations.
• Experience troubleshooting in cloud platforms, preferably AWS.
• Ability to communicate complex technical concepts clearly.

Responsibilities

• Deliver exceptional technical support as the second line of defense.
• Troubleshoot and resolve technical challenges using logs and tests.
• Collaborate cross-functionally with teams and share knowledge.

Skills

Technical support experience

Problem-solving skills

Clear communication

AI fluency

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

AWS

Kubernetes

Docker

GraphQL

REST APIs

Job description

AlphaSense, Inc. in Singapore is seeking a proactive Cloud Support Engineer to join our dynamic team. In this critical role, you will troubleshoot and resolve technical issues across SaaS and private cloud environments, working closely with senior engineers for complex queries.

The ideal candidate should have 2-4 years of experience in technical support or cloud operations, strong communication skills, and a customer-first mindset. This position provides excellent growth opportunities into senior roles and SRE teams.