Cloud Solutions Engineer - Infrastructure & DevOps

GOOGLE ASIA PACIFIC PTE. LTD.

Singapore

On-site

SGD 90,000 - 150,000

Full time

3 days ago

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Job summary

GOOGLE ASIA PACIFIC PTE. LTD. Google Cloud Support team guides customers through critical moments in their cloud journey to help businesses grow.

You will provide technical guidance on GCP services, implement secure foundational cloud setups, automated provisioning, and cloud-ready architectures. You will troubleshoot issues, improve documentation, and collaborate with Product Management and Product Engineering to drive product excellence.

Qualifications

Bachelor's degree or equivalent practical experience.
3 years of experience with automating infrastructure provisioning, DevOps, troubleshooting, advocating for customer needs and managing technical issues (e.g., hardware, software, operating systems, networking).
Experience with coding in general purpose languages (e.g., Python, Java, C++), data structures and algorithms, designing enterprise solutions, and supporting customer projects to completion.
Experience in testing, maintaining, or launching software products, including design and architecture.
Ability to work non-standard hours, including weekends, nights, and holidays as required.
Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Responsibilities

Provide solutions in cloud platforms and infrastructure; solve cloud platform tests. Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
Work with customers to design and implement Cloud based architectures, migration approaches, and application optimizations that enable business goals.
Manage the customer's problem through diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on GCP products.
Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
Participate in rotating on-call schedules including during nights, weekends and holidays to ensure prompt and proper resolution of customer-impacting technical tests and travel up to 15% in-region for meetings and onsite delivery activities.