Cloud Platform Solutions Engineer

Google Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google Cloud is seeking a seasoned professional to help customers transform and scale their use of Google Cloud products. You will diagnose and resolve complex issues, contribute to scalable docs, and work with engineering and sales teams to remove deployment obstacles.

The role requires strong data analysis, programming experience, and deep knowledge of cloud technologies. Flexibility for global support and occasional non-standard hours is expected.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 5 years troubleshooting and advocating for customers' needs.
• 5 years data analysis using SQL to query, analyze, and interpret datasets.
• 5 years experience with two or more of: web tech, data/big data, systems admin, machine learning, networking, Kubernetes, SAP.
• 5 years coding or debugging in a general purpose language (e.g., Java, C, C++, Python, Go, Shell, Perl, or JavaScript, etc.).

Responsibilities

• Manage customer problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud products.
• Contribute to customer-facing documentation and the processes or policies that scale the mission-critical service organization as Google grows.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Analyze customer issues and advocate for their needs with cross-functional teams including product and engineering to improve the product and drive high-quality production.
• Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support, which includes sometimes working non-standard hours or shifts.

Skills

SQL

Data analysis

Java

Python

Networking basics

Education

Bachelor's degree in STEM

Tools

Kubernetes

SAP

Job description

Google Cloud is seeking a seasoned professional to help customers transform and scale their use of Google Cloud products. You will diagnose and resolve complex issues, contribute to scalable docs, and work with engineering and sales teams to remove deployment obstacles.

The role requires strong data analysis, programming experience, and deep knowledge of cloud technologies. Flexibility for global support and occasional non-standard hours is expected.