Customer Solutions Engineer, Infrastructure, Google Cloud (Mandarin, English)

Debug; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Google LLC is seeking a Customer Solutions Engineer for Google Cloud Infrastructure with Mandarin and English fluency. The role focuses on guiding customers through secure cloud implementations, automated provisioning, and scalable architectures.

You will collaborate with product teams to drive cloud adoption, troubleshoot complex issues, and help customers realize business value through Google Cloud technologies.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3 years of infra provisioning and DevOps experience.
• Proficient in Python, Java, and C++.
• Strong data structures and algorithms.
• Experience testing and launching software products.
• Willingness to work non-standard hours.
• Fluent English and Mandarin communication.

Responsibilities

• Provide cloud solutions and best practice guidance; create tutorials and sample code.
• Design and implement Cloud-based architectures and migration approaches.
• Manage customer problems through diagnosis and resolution for GCP products.
• Triage issues by analyzing hardware, network, or service impacts.
• Participate in on-call rotations and travel up to 15% in-region for meetings.

Skills

DevOps experience

Infrastructure automation

Cloud architectures

Python

Java

C++

Mandarin fluency

English fluency

Education

Bachelor's degree or equivalent

Tools

Docker

Kubernetes

Job description

Customer Solutions Engineer, Infrastructure, Google Cloud (Mandarin, English)

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor's degree or equivalent practical experience.
• 3 years of experience with automating infrastructure provisioning, Developer Operations (DevOps), troubleshooting, advocating for customer needs and managing technical issues (e.g., hardware, software, operating systems, networking).
• Experience with coding in general purpose languages (e.g., Python, Java, C++), data structures and algorithms, designing enterprise solutions, and supporting customer projects to completion.
• Experience in testing, maintaining, or launching software products, including design and architecture.
• Ability to work non-standard hours, including working weekends, night shifts, and holidays as required.
• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications:

• Experience with SQL database administration, open source software communities, Cloud networking solutions, or distributed computing.
• Experience in data analytics, warehousing, Extract Transform and Load (ETL) development, data science, or other Big Data applications.
• Experience working with recommendation engines, data pipelines, or distributed machine learning.
• Experience working in distributed applications or micro-services in a cloud based environment (e.g., Docker, Kubernetes).
• Experience working in a dynamic organization with cross-collaboration across functions.

About the job

The Google Cloud Support team guides customers through the moments that matter in their cloud journey to help businesses grow. We help customers transform and evolve their business through the use of Google’s global network, data centers, and software infrastructure.

In this role, you will provide technical guidance to customers adopting Google Cloud Platform (GCP) services. You will be providing best practices on secure foundational cloud implementations, automated provisioning of infrastructure and applications, cloud-ready application architectures, etc. You will work with Product Management and Product Engineering to drive excellence in Google Cloud products and features. You will be a part of a global team that provides support to help customers make the switch to Google Cloud. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting. You will make the products easier to adopt and use by making improvements to the product, tools, processes and documentation.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Provide solutions in cloud platforms and infrastructure; solve cloud platform tests. Create and deliver best practice recommendations, tutorials, blog articles, and sample code.
• Work with customers to design and implement Cloud based architectures, migration approaches, and application optimizations that enable business goals.
• Manage the customer’s problem through diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on GCP products.
• Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.
• Participate in rotating on-call schedules including during nights, weekends and holidays to ensure prompt and proper resolution of customer-impacting technical tests and travel up to 15% in-region for meetings and onsite delivery activities.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.