Cloud Service Delivery Lead (Assistant Manager)

ST Engineering; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering Cloud and Data Centre Solutions is seeking a dedicated Service Delivery Assistant Manager to maintain strong customer relationships and improve services. The role involves managing projects, troubleshooting, and leading the service delivery team to ensure high-quality outcomes.

Responsibilities include overseeing budgets, reducing costs without sacrificing satisfaction, and coordinating with team leaders to define delivery criteria.

Qualifications

• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Responsibilities

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Skills

Customer service

Leadership

Project management

Quality control

Teamwork

Job description

ST Engineering Cloud and Data Centre Solutions is seeking a dedicated Service Delivery Assistant Manager to maintain strong customer relationships and improve services. The role involves managing projects, troubleshooting, and leading the service delivery team to ensure high-quality outcomes.

Responsibilities include overseeing budgets, reducing costs without sacrificing satisfaction, and coordinating with team leaders to define delivery criteria.