Service Delivery Lead

accenture sg services pte. ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Accenture SG Services Pte. Ltd. is seeking a Service Delivery Lead to ensure the successful delivery of managed services for clients, driving operational excellence, contractual compliance, and strong financial performance.

You will lead delivery teams, govern service performance against SLAs and KPIs, manage risks and escalations, and push continuous improvement initiatives to elevate service quality and client outcomes.

Qualifications

• 10+ years of experience in service delivery, managed services, infrastructure operations, cloud operations, or technology support environments.
• Proven experience managing large-scale IT operations and client-facing delivery teams

Responsibilities

• Lead delivery teams and oversee performance against SLAs and KPIs.
• Identify risks, manage escalations, and drive continuous improvement to enhance service quality and outcomes

Skills

Service Delivery Management

Client Relationship Management

Operational Excellence

SLA/KPI Management

Incident & Problem Management

Escalation Management

Financial Management

Risk & Compliance Management

Resource & Capacity Planning

Vendor Management

Continuous Improvement

Transformation Leadership

Team Leadership & Coaching

Job description

The Service Delivery Lead is accountable for the successful delivery of managed services to clients, ensuring operational excellence, contractual compliance, client satisfaction, and financial performance.

The role leads delivery teams, governs service performance against agreed SLAs and KPIs, manages risks and escalations, and drives continuous improvement initiatives that enhance service quality, efficiency, and business outcomes

10+ years of experience in service delivery, managed services, infrastructure operations, cloud operations, or technology support environments. Proven experience managing large-scale IT operations and client-facing delivery teams

Core skills:

• Service Delivery Management
• Client Relationship Management & Executive Communication
• Operational Excellence
• SLA/KPI Management
• Incident & Problem Management
• Escalation Management
• Financial Management
• Risk & Compliance Management
• Resource & Capacity Planning
• Vendor Management
• Continuous Improvement
• Transformation Leadership
• Team Leadership & Coaching