Assistant Service Delivery Manager (Cloud) - DSC/CH

ST Engineering; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering Cloud and Data Centre Solutions is seeking a dedicated Service Delivery Assistant Manager to maintain strong customer relationships and improve services. The role involves managing projects, troubleshooting, and leading the service delivery team to ensure high-quality outcomes.

Responsibilities include overseeing budgets, reducing costs without sacrificing satisfaction, and coordinating with team leaders to define delivery criteria.

Qualifications

• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Responsibilities

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Skills

Customer service

Leadership

Project management

Quality control

Teamwork

Job description

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values - Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture - from the people we hire, to working with each other, to our partners and customers.

About our Line of Business - Cloud & Data Centre Solutions

ST Engineering Cloud and Data Centre Solutions Pte Ltd provides all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.

Together, We Can Make A Significant Impact

We are looking for a dedicated Service Delivery Assistant Manager to be responsible for maintaining strong customer relationships and improving our services to maintain customer satisfaction. The Service Delivery Assistant Manager may perform technical tasks, such as troubleshooting technical issues, and may perform administrative tasks, such as managing team performance and checking the quality of inventory. The main tasks of a service delivery manager, however, include managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.

Be Part of Our Success

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing finances and budgets.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

Qualities We Value

• Experience in customer service, leadership, and logistics may be advantageous.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Excellent leadership and customer service skills.
• Strong teamwork skills and attention to detail.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
• Meaningful work and projects that make a difference in people's lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.