Clinic Operations & Patient Services Lead

PICKPROS PTE. LTD.; Singapore; On-site; SGD 25,000 - 40,000; Full time

Job summary

PickPros Pte. Ltd. is recruiting for a clinic front desk/administrative role in Singapore.

You will greet patients, assist with registration and check-in/check-out, and schedule appointments while providing courteous, prompt service. You will also manage inquiries via phone, email, and WhatsApp, coordinate tests and referrals, and maintain confidential patient records. You will support clinicians and clinic operations, including billing, insurance documents, supplies, and handling patient

Responsibilities

• Greet patients and assist with registration, check-in, check-out and appointment scheduling.
• Handle phone, email and WhatsApp enquiries in a prompt and professional manner.
• Coordinate patient appointments, follow-ups, laboratory tests, imaging and specialist referrals.
• Maintain accurate patient records and ensure the confidentiality of all information.
• Handle billing, payment collection, invoices, insurance documents and other clinic paperwork.
• Support doctors, nurses and daily clinic operations, including managing supplies and patient feedback.

Job description

PickPros Pte. Ltd. is recruiting for a clinic front desk/administrative role in Singapore.

You will greet patients, assist with registration and check-in/check-out, and schedule appointments while providing courteous, prompt service. You will also manage inquiries via phone, email, and WhatsApp, coordinate tests and referrals, and maintain confidential patient records. You will support clinicians and clinic operations, including billing, insurance documents, supplies, and handling patient