Clinic Operations Leader - Retail Hours, 6 Off Days/Month

Beautiful Mum @ Orchard; Singapore; On-site; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Training provided

Attractive salary package

6 days work week

Job summary

Beautiful Mum @ Orchard is seeking an capable Operations Supervisor to oversee day-to-day clinic operations and ensure smooth workflow across departments. You will lead front desk, therapists and support staff to meet service standards and drive a welcoming customer experience.

The role requires managing appointment scheduling, supporting marketing activities, handling customer feedback, and coordinating inventory. You must be able to work retail hours and weekends when required.

Qualifications

• Proven ability to lead teams in a service environment.
• Strong interpersonal and communication skills.
• Focus on delivering excellent customer service.

Responsibilities

• Oversee day-to-day clinic operations and ensure smooth workflow across departments.
• Lead and motivate front desk, therapists, and support staff to meet performance and service standards.
• Manage appointment scheduling systems and monitor customer flow.
• Support marketing and promotional activities to drive clinic traffic.
• Handle customer feedback and resolve service-related issues professionally.
• Assist in inventory management and supplier coordination.
• Prepare operational reports for management review.
• Ensure compliance with clinic policies, hygiene standards, and regulatory requirements.

Skills

Leadership

Communication

Customer service

Organizational skills

Tools

Appointment system

Inventory management

Reporting

Job description

Beautiful Mum @ Orchard is seeking an capable Operations Supervisor to oversee day-to-day clinic operations and ensure smooth workflow across departments. You will lead front desk, therapists and support staff to meet service standards and drive a welcoming customer experience.

The role requires managing appointment scheduling, supporting marketing activities, handling customer feedback, and coordinating inventory. You must be able to work retail hours and weekends when required.