Clinic Operations Leader — Patient-Cocused Care

KHOO TECK PUAT HOSPITAL PTE. LTD.; Singapore; On-site; SGD 72,000 - 110,000; Full time

Job summary

KHOO TECK PUAT HOSPITAL PTE. LTD. seeks an experienced Clinic Operations Manager to lead overall clinic performance, resources, and service delivery.

You will drive efficiency, ensure compliance, and partner with Biomedical Engineering, Facilities Management, and clinical teams to sustain high‑quality patient care. The role requires strong leadership, budgeting acumen, and the ability to improve processes across ambulatory care with a patient‑centred focus.

Qualifications

• Degree with supervisory experience (1-3 years) or Diploma with at least 5 years’ supervisory experience.
• Preferably knowledge of hospital or healthcare operations.
• Demonstrated supervisory or team leadership experience.
• Strong interpersonal, communication, and analytical skills.
• Positive attitude with initiative and willingness to learn.

Responsibilities

• Oversee clinic operations to ensure smooth operation and profitability.
• Coordinate ambulatory care with Cardiovascular Centre and Diagnostic Radiology; streamline processes.
• Ensure compliance with policies, standards, and regulatory requirements.
• Monitor KPIs, operational metrics, and prepare management reports.
• Maintain clinic assets in good condition with support from BME and FM.
• Address patient feedback and staff performance to ensure service excellence.
• Collaborate with A&E, Inpatient, Peri-ops to ensure safe patient and information flows.
• Support budgeting and financial review with Service Operations.
• Plan staff training and development; participate in Business Continuity Plan and PDPA measures.
• Align departmental objectives with the organisation’s strategic goals.
• Carry out other duties as assigned by Reporting Officer.

Skills

Operations management

Healthcare operations

Staff supervision

Budgeting and financials

KPIs and reporting

Process improvement

Patient service excellence

Regulatory compliance

Stakeholder collaboration

Education

Bachelor’s degree in healthcare management

Diploma in healthcare administration

Tools

Hospital IT systems

Statistical reporting tools

Job description

KHOO TECK PUAT HOSPITAL PTE. LTD. seeks an experienced Clinic Operations Manager to lead overall clinic performance, resources, and service delivery.

You will drive efficiency, ensure compliance, and partner with Biomedical Engineering, Facilities Management, and clinical teams to sustain high‑quality patient care. The role requires strong leadership, budgeting acumen, and the ability to improve processes across ambulatory care with a patient‑centred focus.