Clinic Assistant: Front Desk & Patient Support (Mandarin)

ASCLE HEALTHCARE PRIVATE LIMITED; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ASCLE HEALTHCARE PRIVATE LIMITED is seeking a dedicated Clinic Assistant to support day-to-day clinic operations, including front-desk duties, EMR use, and patient engagement.

The role involves coordinating appointments, handling invoices and payments, and ensuring patient confidentiality. Mandarin-speaking assistants are welcome. This on-site position offers a collaborative environment in Singapore.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and record-keeping.
• Basic knowledge of medical terminology and clinic procedures is an advantage but not mandatory.
• Ability to maintain strict confidentiality of patient information.
• Proficiency in Mandarin is an advantage, as the role involves assisting Mandarin-speaking patients.

Responsibilities

• Communicate with and assist patients effectively in a professional and courteous manner.
• Greet patients and provide front-desk customer service support.
• Manage appointment scheduling and patient registration.
• Use electronic medical records (EMR) systems accurately and efficiently.
• Answer phone calls and respond to enquiries in a timely manner.
• Maintain and update patient records with accuracy and confidentiality.
• Process invoices, collect payments, and assist with insurance claims.
• Provide chaperone support during physical examinations of female patients when required.
• Perform general housekeeping duties to maintain clinic cleanliness and hygiene standards.

Skills

Communication

Multitasking

Data entry

Medical terminology

Confidentiality

Mandarin

Job description

ASCLE HEALTHCARE PRIVATE LIMITED is seeking a dedicated Clinic Assistant to support day-to-day clinic operations, including front-desk duties, EMR use, and patient engagement.

The role involves coordinating appointments, handling invoices and payments, and ensuring patient confidentiality. Mandarin-speaking assistants are welcome. This on-site position offers a collaborative environment in Singapore.