CLIENT VALUE MANAGER

CORPORATE TRAVEL MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading travel management company in Singapore seeks an experienced Account Manager to manage a client base, ensuring high standards and advising on travel savings. The role requires at least 5 years of experience in account management, ideally within the travel industry. Candidates need strong negotiation and organizational skills, along with proficiency in English. This position offers the opportunity to develop strategic plans and maintain important client relationships.

Qualifications

• Minimum 5 years of account management/service experience, including 2 years in travel.
• Preferred knowledge of travel industry technology.
• Strong communication and presentation abilities are essential.

Responsibilities

• Manage client base to high professional standards.
• Conduct client reporting for possible savings.
• Represent the company in client meetings and events.
• Support clients with the internal booking tool as needed.
• Develop and execute strategic business plans for travel programs.

Skills

Account management experience

Business travel management knowledge

Interpersonal communication skills

Negotiation skills

Organizational skills

Team player

Proficiency in English

Job description

About the job

KEY RESPONSIBILITIES

• Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role.
• Undertake agreed client reporting to ensure clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviors are proactively undertaken.
• Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance.
• If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis.
• Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of team absences, planned or unplanned.
• Provide recommendations to clients on strategic direction of travel program in respect to the CTM Value Proposition. Maintain accountable control on the program with an aim to build relationships and strengthen loyalty with corporate clients.
• Develop and execute strategic business plans, detailing objectives, strategies, dependencies and measurable targets. Undertake regular review of client travel program and its performance.
• Provide program projections based on trends, needs and that of the travel industry including suppliers, technology and peer groups.

SKILLS AND EXPERIENCE

• Minimum 5 years of account management/servicing experience which at least 2 years within travel or relevant industry
• Thorough knowledge of business travel management & travel industry technology is preferred
• Extensive Client/ Account Relationship Management experience
• Exceptional interpersonal communication and presentation skills
• High level negotiator
• Fantastic organizational and time management skills
• Self-motivated, proactive, result oriented and able to work under pressure
• Positive and a good team player
• Strong in both written and oral English
• Candidate with less experience will be considered as Assistant Manager role