Client Technology Manager

Eze Castle Integration, Inc.; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

ECI, a global provider of managed services, cybersecurity, and business transformation, seeks a Client Technology Manager in Singapore. This hands-on leader will oversee IT services for a portfolio of client accounts with a dedicated technical team, ensuring customer success and modernization of client infrastructure.

This hybrid role to the Singapore office requires building strong client relationships, guiding migrations and upgrades, and collaborating across teams to deliver secure, reliable

Qualifications

• Advanced knowledge of Microsoft Operating Systems and core server workloads.
• Experience with public cloud platforms, especially Microsoft 365 and Azure.
• Project management experience for data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
• Administration of email platforms and security integrations (Exchange Online, Google Workspace).
• Experience with VMware vSphere and Hyper-V.
• Deployment and management of routing, switching, wireless, and security appliances (Cisco, Palo Alto, Meraki).
• Incident response management during security events and disaster recovery activations.

Responsibilities

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationships and act as trusted strategic advisor with regular meetings.
• Develop knowledge of client goals, challenges, and infrastructure to mitigate risk.
• Provide feedback on new needs and improvements to the ECI Platform.
• Assist with client-facing budget forecasting and cost analyses.
• Collaborate on security recommendations covering business and regulatory needs.
• Drive technology innovations around IaaS/SaaS and cloud services.
• Lead project delivery for migrations, upgrades, and new deployments.
• Hands-on support of client configurations and adherence to standards.
• Manage vendor due-diligence and security reviews.
• Lead a team of Field Service Engineers and Senior Systems Engineers.

Skills

Windows Server

Windows 10/11

Public Cloud (Microsoft 365 & Azure)

VMware vSphere

Hyper-V

Networking (Cisco/Meraki)

Security incident response

Tools

Exchange Online

Google Workspace

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

The Client Technology Manager (CTM) is a high impact hands-on leadership role, responsible for delivering our IT managed services to a portfolio of client accounts with the support of a dedicated technical team. The CTM will manage customer relationships and expectations, liaise to internal communities and stakeholders to ensure customer success and spearhead projects to modernize client infrastructure.

This is a hybrid position suitable for qualified candidates within a commutable distance to ECI's Singapore office.

What you will do:

• Oversee technology services for a portfolio of ECI clients.
• Maintain strong client relationship, serve as trusted strategic advisor leveraging scheduled, ad-hoc, and C-Level strategic meetings.
• Develop and maintain a deep functional knowledge of customer’s goals, technical challenges, business objectives, critical infrastructure, and proactively mitigate risk within the environment.
• Provide client-based feedback to ECI management on new needs not currently addressed within the ECI Platform with a focus on continuous improvements and enhancements.
• Assist with client facing budget forecasting, financial cost analysis reports and documentation.
• Engage with client compliance team members to provide security recommendations which cover both business and regulatory needs.
• Enable clients using latest technology trends surrounding Information Security and Cloud Services (IaaS/SaaS)
• Drive customer satisfaction through support case evaluation, task management and recurring client engagement.
• Collaborate cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades, which include mail system migrations, cloud site migrations, new office constructions and new technology deployments.
• Hands-on support of client configurations as they pertain to in-house proprietary standards and best practices.
• Participate in vendor due-diligence exercises, security reviews, data integrity & availability services.
• Manage a team of Field Service Engineers and Senior Systems Engineers in supporting the client portfolios and their distributed workforce.
• Be accountable for client technical escalations and subsequent resolutions. Serve as a main point of contact and act as an escalation point to engineers.

Who you are:

• Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11
• Administration experience with Public Cloud platforms with focus in Microsoft 365 and Azure
• Experience in technical project management as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments.
• Extensive experience in administration of e-mail platforms and security integrations such as Exchange Online and Google Workspace
• Experience administering VMware vSphere and Hyper-V platforms.
• Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
• Proficient in incident response management during security events and high-priority escalations, as well as disaster recovery and business continuity activations

Bonus points if you have:

• Experience with Managed Service Providers (MSP)
• Experience with Microsoft Modern Workplace
• Amazon Web Services (AWS) or Google Cloud Platform (GCP) administration experience
• Financial Services Industry experience
• Certifications in cloud services, network management or cyber-security, such as CCNA, CISSP, Azure Fundamentals and VCP

ECI’s culture is all about connection

connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation.