Client Services Manager: Talent & Process Leader

UOB; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a People Manager to guide and coach Client Advisor Assistants (CAA) and ensure optimal resource utilization. You will oversee day-to-day supervision, recruit CAAs, and coordinate with multiple departments to deliver on client commitments.

You will mentor new CAAs and participate in adhoc projects including systems UAT, process improvements and focus groups, while developing contingencies to maintain service levels during disruption periods.

Qualifications

• CACS 1 - Client Advisor Competency Standards Paper 1 - Singapore
• CACS 2 - Client Advisor Competency Standards Paper 2 - Singapore
• Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)

Responsibilities

• Oversee day-to-day supervision of Client Advisor Assistants (CAA) and ensure optimal resource utilization.
• Lead CAA recruitment and coordinate staffing across departments to meet client commitments.
• Mentor new CAAs and participate in adhoc projects such as systems UAT, process improvements and focus groups.
• Develop contingencies to maintain service levels during disruptions (emergency or medical leave).
• Escalate service issues to relevant internal stakeholders and optimize client servicing processes.

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a People Manager to guide and coach Client Advisor Assistants (CAA) and ensure optimal resource utilization. You will oversee day-to-day supervision, recruit CAAs, and coordinate with multiple departments to deliver on client commitments.

You will mentor new CAAs and participate in adhoc projects including systems UAT, process improvements and focus groups, while developing contingencies to maintain service levels during disruption periods.