Client Services Lead & People Manager

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a People Manager to lead and coach Client Advisor Assistants (CAA) and to optimize CAA resource utilization. The role focuses on day-to-day supervision, recruitment, and cross-department coordination to meet client commitments.

You will mentor CAAs, participate in projects such as system UAT and process improvements, and develop contingency plans to maintain service levels during disruptions.

Qualifications

• Day-to-day supervisory oversight of CAAs.
• CAA recruitment and back-up planning.
• Coordinate across departments to deliver client commitments.
• Mentor new CAAs and participate in adhoc projects such as UAT and process improvements.

Responsibilities

• Day-to day supervisory oversight of CAAs
• Resourcing of CAAs and need for back-ups (in consultation with Team Leaders)
• CAA Recruitment
• Coordinate across departments to implement and deliver on client commitments
• Escalate service issues to relevant internal stakeholders
• Provide mentorship to new CAAs as well as participate in adhoc projects e.g., systems application UAT, process improvements and focus groups
• Develop and test contingencies to ensure service expectations are always maintained during disruption situations e.g., CAAs on emergency leave, medical leave etc.
• Optimize existing client servicing processes

Skills

People management

Coaching

Resource planning

Cross-department coordination

Job description

1011 United Overseas Bank Ltd in Singapore is seeking a People Manager to lead and coach Client Advisor Assistants (CAA) and to optimize CAA resource utilization. The role focuses on day-to-day supervision, recruitment, and cross-department coordination to meet client commitments.

You will mentor CAAs, participate in projects such as system UAT and process improvements, and develop contingency plans to maintain service levels during disruptions.