Client Service Manager: Lead & Develop Client Advisors

1011 United Overseas Bank Ltd

Singapore

On-site

SGD 100,000 - 160,000

Full time

4 days ago

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Job summary

1011 United Overseas Bank Ltd in Singapore is seeking a People Manager to guide and coach Client Advisor Assistants (CAA) and ensure optimal CAA resource utilization. You will oversee CAAs daily, coordinate recruitment, back-ups, and cross‑department initiatives, mentoring new CAAs and participating in UAT, process improvements, and contingency planning to maintain service levels during disruptions.

Ideal candidates will have strong people management skills, experience supervising CAAs, and a

Qualifications

CACS 1 and CACS 2 certifications required for Client Advisors.
Demonstrated competency in developing, engaging, executing and strategising client service.
Experience in supervising and coaching Client Advisor Assistants (CAA) is preferred.

Responsibilities

Day-to-day supervisory oversight of CAAs.
Resourcing of CAAs and back-up planning in consultation with Team Leaders.
CAA recruitment and onboarding.
Coordinate across departments to deliver on client commitments.
Escalate service issues to relevant internal stakeholders.
Mentor new CAAs and participate in adhoc projects (e.g., systems UAT, process improvements, focus groups).
Develop and test contingencies to maintain service levels during disruptions (leave, medical, etc.).
Optimize existing client servicing processes.