Client Services Executive (Ticketing)

Marina Bay Sands; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Marina Bay Sands is seeking a proactive Client Services professional to liaise with internal teams, promoters, and vendors for events and attractions ticketing. You will configure events in the ticketing system, manage seat inventory, and ensure accuracy of sales data.

You’ll handle corporate and group enquiries, generate sales reports, and coordinate with Finance, Hotel, Front-of-House, Marketing, and other departments to meet event requirements.

Qualifications

• Diploma or Degree in Business Administration, Events Management, Hospitality, or related field.
• Bachelor’s degree without experience may apply.
• Advantage for individuals with event/ticketing experience.
• Ability to work in a fast-paced environment and handle stress.
• Excellent written and verbal communication skills.

Responsibilities

• Liaise with internal and external stakeholders to ensure seamless delivery of events.
• Configure events accurately into the ticketing system.
• Facilitate checks on the ticketing system and website for accuracy.
• Manage seat inventory to meet promoter requirements.
• Generate sales reports and liaise with Finance for post-event settlements.
• Maintain up-to-date records of event sales for data integrity.
• Handle corporate and group enquiries and ticket bookings.
• Coordinate with Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirements.
• Adhere to standard operating procedures in daily duties.

Skills

Excellent communication

Microsoft Office proficiency

Data analysis interest

Independent and team player

Education

Diploma or Degree in Business Administration, Events Management, Hospitality, or related field

Bachelor's degree (may apply without experience)

Tools

Ticketing system

Microsoft Office

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

The Client Services Team holds the key role in liaison with internal departments, external promoters, and vendors to ensure the smooth delivery for events and attractions Ticketing in Marina Bay Sands.

Job Responsibilities

• Key liaison with internal and external stakeholders to ensure seamless delivery of your assigned events.
• Responsible for configuring events accurately into the ticketing system.
• Facilitate checks on the ticketing system and website to ensure accuracy.
• Manage seat inventory for events and ensure that show promoter’s requirements are being catered for.
• Generate sales report and liaise with Finance department to carry out post event settlements.
• Responsible for data integrity and accuracy by maintaining up to date records of event sales.
• Handle corporate and group enquiries and ticket bookings for all events and attractions.
• Facilitate discussions with various departments including Finance, Hotel, Concierge, Front-of-House, Marketing, MICE, Attractions and Art Science Museum to communicate event requirements
• Comply with company’s standard operating procedures while carrying out above duties.

JOB REQUIREMENTS

Education

• At least a Diploma or Degree in Business Administration, Events Management, Hospitality, or other related field
• Candidate possesses bachelor’s degree without experience may apply

Experience

• Advantage for individuals with event/ticketing experience

Other Prerequisites

• Comfortable working in a fast-paced environment and ability to handle stress
• Ability to respond with flexibility and resilience when faced with multiple requests, projects, and changes.
• Able to manage multiple stakeholders, both internal and external
• Highly meticulous and detail oriented as candidate will need to check sales, revenue, ticketing data.
• Excellent written and verbal communication skills
• Well verse in Microsoft Office applications
• Independent, self-motivated and team player
• Keen interest in data analysis, knowledge of systems integration and project management will be a bonus.
• Candidate should be comfortable and accommodate to the extended working hours on event days i.e. weekday evenings, and weekends.
• Needs to be responsive via phone to resolve issues that might occur during non-working hours.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.