Client Services Executive (Rakuten Insight)

Rakuten Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Rakuten Asia Pte. Ltd. in Singapore seeks a market-focused sales professional to drive new client development and revenue growth for Rakuten Insight in Singapore.

You will manage key client relationships, develop new business, and coordinate with project teams across countries to deliver high-quality results. The role requires 2–3 years in market research or related fields, strong proposal and questionnaire design capabilities, and fluency in English and Chinese.

Qualifications

• 2–3 years of experience in market research or related field.
• Proven ability to manage sales or revenue targets independently.
• Strong client relationship management skills.
• Proficiency in writing proposals and questionnaire design.
• Fluent in English and Chinese; good presentation skills.

Responsibilities

• Responsible for new client development and revenue targets for Singapore.
• Account management of key clients with the targeted numbers.
• Management, support and growth of other key accounts as assigned by Country Director Singapore.
• Contribute to sales expansion in Singapore under Country Director Singapore.
• Leads generation and handling daily sales inquiries; prepare quotations and proposals.
• Managing weekly sales progress and report to the top management.
• Follow up on potential bids and sales issues from commissioned projects.
• Present Rakuten Insight's services and products professionally to clients.
• Communicating with project teams across different countries effectively.
• Developing sales analysis and strategic business development plan to achieve sales target.
• Identifying new business opportunities and pro-actively approach new clients.
• Work with project managers to ensure timely delivery of projects to the highest quality.
• May supervise junior staff in direct report line.
• Develop local vendor partnerships to support demand; familiar with Tender systems.

Skills

Market Research

Sales targets

Client relationship management

Presentation skills

English & Chinese

Proposal writing

Data analysis

Microsoft Office

Tools

Tender systems

Excel

SaaS platforms

Job description

About Rakuten Group, Inc.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit "https://global.rakuten.com/corp/"

About Rakuten Asia

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Job Description

About Rakuten Group, Inc.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit "https://global.rakuten.com/corp/"

About Rakuten Asia

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Responsibilities

You will be required to perform below listed duties and/or other duties as designated from time to time.

• Responsible for new client development and revenue targets for Singapore
• Client development shall include, but not be restricted to
  • Account management of key clients with the targeted numbers
  • Management, support and growth of other key accounts as assigned by Country Director Singapore
  • Contribute to sales expansion in Singapore under Country Director Singapore
  • Leads generation
  • Handling daily sales inquiries and prepare quotations and proposals for clients
  • Managing weekly sales progress and report to the top management
  • Following up on potential bids and sales issues from commissioned projects
  • Presenting Rakuten Insight's services and products professionally to clients
  • Communicating with project teams across different countries effectively
  • Developing sales analysis and strategic business development plan to achieve sales target
  • Identifying new business opportunities and pro-actively approach new clients
  • Working closely with project managers to ensure timely delivery of projects to the highest quality
  • In the course of general business, you may be required to supervise junior staff in your direct report line.
  • Develop local vendor partnerships in order to best support demand from various offices
  • Familiar with Tender systems

Mandatory Requirements

• 2-3 years of experience in Market Research or related field
• Proven experience managing sales or revenue targets independently
• Strong client relationship management skills
• Hands-on experience in:
  • Writing proposals
  • Questionnaire design
  • Fieldwork coordination
  • Data processing
• Ability to guide clients transitioning from traditional research to online methodologies
• Excellent presentation and communication skills
• Good understanding of sales & marketing principles
• Proficient in written and spoken English and Chinese
• Basic technical understanding of web, database, SasS , or statistical applications and gen AI tools /Microsoft tools knowledge excel/word /ppt
• Basic technical understanding of how the web works, including redirects, coding fundamentals, and concepts relevant to survey programming and panel backend management.