Client Services Executive (Rakuten Insight)

Rakuten Kobo Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Rakuten Asia Pte. Ltd. in Singapore is seeking an energetic sales and market development professional.

You will drive new client acquisition, manage key accounts, and contribute to revenue targets for Singapore. You will present Rakuten Insight’s services, prepare proposals, coordinate with cross- country project teams, and develop local vendor partnerships to support demand from offices across the region. The role requires 2–3 years in market research or related field, strong communication in

Qualifications

• 2–3 years of experience in Market Research or related field.
• Proven experience managing sales or revenue targets independently.
• Strong client relationship management skills.
• Hands-on experience in writing proposals; questionnaire design; fieldwork coordination; data processing.
• Excellent presentation and communication skills.
• Good understanding of sales & marketing principles.
• Proficient in written and spoken English and Chinese.
• Basic technical understanding of web, SaaS, or statistical applications and survey tooling.

Responsibilities

• Develop new client relationships and contribute to revenue targets for Singapore.
• Manage accounts of key clients and support growth as assigned by Country Director Singapore.
• Lead sales expansion efforts and generate leads.
• Prepare quotations and proposals for clients.
• Coordinate weekly sales progress and report to top management.
• Present Rakuten Insight's services and products professionally to clients.
• Collaborate with project teams across countries to deliver projects on time.
• Develop local vendor partnerships to support demand from various offices.

Skills

Client relationship management

Sales targets

Proposal writing

Fieldwork coordination

Data processing

English & Chinese

SaaS knowledge

Microsoft Office

Tools

MS Excel

PowerPoint

SaaS tools

Survey software basics

Job description

About Rakuten Group, Inc.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

About Rakuten Asia

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Responsibilities

• You will be required to perform below listed duties and/or other duties as designated from time to time.
• Responsible for new client development and revenue targets for Singapore
• Client development shall include, but not be restricted to Account management of key clients with the targeted numbers Management, support and growth of other key accounts as assigned by Country Director Singapore
• Contribute to sales expansion in Singapore under Country Director Singapore
• Leads generation
• Handling daily sales inquiries and prepare quotations and proposals for clients
• Managing weekly sales progress and report to the top management
• Following up on potential bids and sales issues from commissioned projects
• Presenting Rakuten Insight's services and products professionally to clients
• Communicating with project teams across different countries effectively
• Developing sales analysis and strategic business development plan to achieve sales target
• Identifying new business opportunities and pro-actively approach new clients
• Working closely with project managers to ensure timely delivery of projects to the highest quality
• In the course of general business, you may be required to supervise junior staff in your direct report line.
• Develop local vendor partnerships in order to best support demand from various offices
• Familiar with Tender systems

Mandatory Requirements

• 2–3 years of experience in Market Research or related field
• Proven experience managing sales or revenue targets independently
• Strong client relationship management skills
• Hands-on experience in: Writing proposals Questionnaire design Fieldwork coordination Data processing Ability to guide clients transitioning from traditional research to online methodologies
• Excellent presentation and communication skills
• Good understanding of sales & marketing principles
• Proficient in written and spoken English and Chinese
• Basic technical understanding of web, database, SasS , or statistical applications and gen AI tools /Microsoft tools knowledge excel/word /ppt Basic technical understanding of how the web works, including redirects, coding fundamentals, and concepts relevant to survey programming and panel backend management.

Rakuten Asia is the regional headquarters of Rakuten Group Inc, a global leader in internet services and innovation. Located in the heart of Singapore, Rakuten Asia drives the growth and development of Rakuten's businesses across the APAC region. Recognized and certified as a "Great Place to Work" since 2022, Rakuten Asia is committed to empowering individuals, communities and businesses through cutting-edge technology, data-driven solutions, and a culture of collaboration. From e-commerce, fintech, sports, and even entertainment, our work is diverse, exciting, and impactful. We believe in empowering our people to grow, innovate, and make a difference.

If you’re looking for a workplace where your talent is valued, where your contributions matter, and where you can play a part in shaping the future of technology and society, Rakuten Asia is the place for you. Join us and take the next step in your career with Rakuten Asia!