Client Services Executive

PURE INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

PURE INTERNATIONAL (SINGAPORE) PTE. LTD. is seeking a proactive Client Service Executive to join our team, supporting membership administration and service operations. You will coordinate member accounts, process requests, and liaise with Sales and Finance to resolve inquiries.

The ideal candidate holds a Diploma, has at least one year of data entry experience, and demonstrates strong English communication, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• Minimum Diploma holder with at least 1 year of data entry experience.
• Good communication skills in English.
• Able to multi-task and be detail-oriented.

Responsibilities

• Membership Administration: create and maintain member accounts, update packages and fees, process billing adjustments.
• Membership Services: process renewals, transfers, suspensions and terminations accurately.
• Member Enquiries and Resolution: liaise with Sales, Operations, Corporate Sales and Finance to resolve inquiries.
• Redemption Processing: process food voucher redemptions and extensions as requested.
• Administrative Support: perform other duties and ad-hoc tasks as assigned.

Skills

Data entry

Attention to detail

Multitasking

Education

Diploma

Job description

Are you organised, detail-oriented and passionateabout delivering excellent customer service?

At PURE, we believe in creating an exceptional experience for our members, both in and beyond our clubs. We are looking for a proactive and service-oriented Client Service Executive to join our team and support our membership administration and service operations.

If you thrive in a dynamic environment, enjoy working with people and take pride in getting things right, we would love to hear from you!

KEYRESPONSIBILITIES

• Membership Administration: Manage day-to-day membership administration, including creating and maintaining member accounts, updating membership packages and fees, and processing billing adjustments.
• Membership Services: Process membership requests, including renewals, transfers, suspensions and terminations, ensuring accuracy and timely completion.
• Member Enquiries and Resolution: Liaise with Sales, Operations, Corporate Sales and Finance teams to address and resolve member enquiries and account-related matters efficiently.
• Redemption Processing: Process food voucher redemptions and complimentary membership extensions in accordance with members’ requests and established procedures.
• Administrative Support: Perform other administrative duties and assist with ad-hoc tasks or projects as assigned.

REQUIREMENTS

• Experience in membership administration is an added advantage
• Minimum Diploma holder with at least 1 year of data entry experience
• Good communication skills in English
• Able to multi-task, is detailed-oriented and resourceful
• Excellent organizational and time management skill