Client Services & Dispatch Coordinator

Fermax Asia Pacific Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Fermax Asia Pacific Pte Ltd in Singapore is seeking a customer service coordinator to support quotations, SRM reports, and service scheduling. You will liaise with clients and technicians, prepare documentation, and ensure accurate record-keeping.

You will respond to inquiries, assist billing, and seek ways to improve processes while building lasting client relationships. Experience in SRM systems and field service coordination is preferred; candidates should be organized and able to manage

Responsibilities

• Prepare Quotations & Maintenance Checklist and related documents for MCSTs
• Prepare Monthly SRMs report and related meeting reports & minutes
• Prepare and Program Access Cards and arrange for the delivery
• Coordinate service appointments and dispatch technicians to client locations as needed
• Respond promptly to customer inquiries via phone, email, SRM or in-person, providing accurate information and assistance
• Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system
• Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns
• Monitor the status of ongoing service appointments and provide regular updates to customers as needed
• Assist with billing inquiries, invoice processing and payment collection
• Identify opportunities for process improvement and contribute to the development of customer service policies and procedures
• Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention
• Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns
• Other ad-hoc duties as assigned

Job description

Fermax Asia Pacific Pte Ltd in Singapore is seeking a customer service coordinator to support quotations, SRM reports, and service scheduling. You will liaise with clients and technicians, prepare documentation, and ensure accurate record-keeping.

You will respond to inquiries, assist billing, and seek ways to improve processes while building lasting client relationships. Experience in SRM systems and field service coordination is preferred; candidates should be organized and able to manage