Client Services Analyst: Global Markets Onboarding & Support

hedgepointglobal; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Hedgepoint in Singapore seeks a Client Services Analyst to support clients through the full journey, from onboarding to post-trade activities. You will liaise with Sales and internal teams to ensure accurate information, timely resolution of issues, and smooth operational workflows.

The role requires strong analytical skills, excellent communication, and a solid understanding of derivatives and financial markets. Prior MS tools and AI awareness are beneficial.

Qualifications

• Bachelor's degree or higher in Economics, Engineering, Business Administration, or related field.
• Previous Client Services experience within financial markets.
• Experience using Microsoft solutions, process-automation tools, and AI applications.

Responsibilities

• Support the Client Services team with day-to-day activities and client inquiries.
• Manage client-related operational routines, including margin calls, bank reconciliations, and concierge support for Hedgepoint HUB.
• Review client orders and provide post-trade information and operational support.
• Resolve client issues and disputes promptly to maintain high client satisfaction.
• Act as a key communication link between clients, Sales, and internal departments.
• Support Sales throughout onboarding and post-trade activities.
• Review onboarding documentation for completeness and compliance.
• Coordinate with clients, Sales, Compliance, Credit, Legal to complete onboarding.
• Build relationships with Front Office teams for coordinated client support.
• Participate in occasional client visits for platform training and documentation collection.
• Maintain understanding of products, services, systems, and policies to provide accurate information.
• Participate in projects affecting clients, including new product launches and portal releases.
• Identify opportunities to automate processes using Microsoft tools and AI technologies.
• Coordinate with Technology, Operations, Finance, Credit, Compliance to address client needs.

Skills

Fluent English

Spanish (adv)

Written communication

Client relationship management

Collaboration

Analytical thinking

Organization

Problem-solving

Financial markets knowledge

Technology & automation

Education

Bachelor's degree or higher in Economics, Engineering, Business Administration, or related field

Job description

Hedgepoint in Singapore seeks a Client Services Analyst to support clients through the full journey, from onboarding to post-trade activities. You will liaise with Sales and internal teams to ensure accurate information, timely resolution of issues, and smooth operational workflows.

The role requires strong analytical skills, excellent communication, and a solid understanding of derivatives and financial markets. Prior MS tools and AI awareness are beneficial.