Premier Service Manager

HSBC; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

HSBC in Singapore is seeking a Premier Service Manager to join its Retail Banking and Wealth Management team. You will provide dedicated support to Relationship Managers, oversee operational functions in customer service, and help maintain high service and risk standards.

The role requires advanced experience in retail banking, a strong customer service mindset, and excellent communication in English and Chinese.

Qualifications

• Retail banking experience required.
• Strong customer service orientation.
• Excellent interpersonal and communication skills, with ability to engage across functions.

Responsibilities

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service.
• Deliver high standards of service by ensuring efficient, timely and quality support to customers.
• Maintain a high standard of operational and risk compliance by ensuring standards and workflow adhere to Group standards and local regulations.
• Take ownership of customer feedback and complaints, including investigation, follow-up and resolution.
• Enhance customer experience by proactively identifying service gaps and recommending process improvements.

Skills

Retail banking

Customer service

Communication skills

Team player

English Chinese

Job description

Some careers have more impact than others.

Ifyou’relooking for a career where you can make a real impression, join HSBC and discover how valuedyou’llbe. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities,supportand rewards that will take you further.

In International Wealth and Premier Banking, we serve41 million customersglobally, including 6.7million who areinternational, from retail customers toultra highnet worth individuals and their families. We help our customersto takecare of their day-to-day finances andto manage, protect and grow their wealth. Our international network and breadth ofexpertiseenable us to deliver on HSBC’s purpose ofopening upa world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief OperatingOffice.

We are currently seeking a high calibre professional to join our team as a Premier Service Manager.

In this role you will:

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
• Deliver high standards of service by ensuring efficient, timely and quality support to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
• Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
• Enhance customer experience by proactively identifying service gaps and recommending process improvements
• Provide all other aspects of administrative support that may be required from time to time

To be successful you will need:

• Advanced working experience in a retail-banking environment
• Strong customer service orientation, with self-motivation and ability to work under pressure
• A self-starter and good team player with drive for success and achievement
• Possess excellent interpersonal and communication skills
• The ability to engage and communicate effectively in both English and Chinese (spoken and written) will be an added advantage to meet business needs.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.