Senior Market Manager, Client Connectivity - CIB

THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

The Hongkong and Shanghai Banking Corporation Limited in Singapore is seeking a Senior Market Manager, Client Connectivity to drive adoption of Client Connectivity across markets. You will work with product, market, and onboarding teams to align strategy, documentation and channel capabilities (web, mobile, APIs) with regional regulatory requirements.

Ideal candidates bring 10+ years in transaction banking or payments, excellent communication and stakeholder skills, and a track record of

Qualifications

• 10+ years of experience in transaction banking, treasury services or payments.
• Experience in market/digital commercialisation roles.
• Strong communication and stakeholder management skills.
• Ability to work across markets and cross-functional teams.

Responsibilities

• Support the development and execution of Global / Regional and in-country market strategies to commercialise and grow adoption of Client Connectivity capabilities in alignment with product strategies.
• Identify emerging market trends, competitive threats / opportunities and client needs across digital client engagement in transaction banking.
• Act as a subject matter expert for the Client Connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, Host 2 Host and APIs).
• Collaborate with market/product managers to ensure future state architecture, solution design and roadmaps reflect country/regional needs with local regulatory frameworks.
• Drive communication and readiness for global Client Connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures.
• Own tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case Objectives and Key Results (OKRs) and team KPIs/scorecard.
• Leverage client feedback to shape continuous Client Connectivity improvements and identify new revenue streams or potential strategic partnerships.
• Support Client Change Management and Solution Architects to become subject matter experts in Client Connectivity capabilities and market specific nuances, enhancing quality and accuracy of technical advisory to clients.

Skills

Market strategy

Client connectivity

Stakeholder mgmt

Communication

Digital monetisation

Job description

Some careers have more impact than others. If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking a high calibre professional to join our team as an Senior Market Manager, Client Connectivity.

In this role you will:

• Support the development and execution of Global / Regional and in-country market strategies to commercialise and grow adoption of Client Connectivity capabilities in alignment with product strategies.
• Identify emerging market trends, competitive threats / opportunities and client needs across digital client engagement in transaction banking.
• Act as a subject matter expert for the Client Connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, Host 2 Host and APIs).
• Collaborate with market/product managers to ensure future state architecture, solution design and roadmaps reflect country/regional needs with local regulatory frameworks.
• Drive communication and readiness for global Client Connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures.
• Own tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case Objectives and Key Results (OKRs) and team KPIs/scorecard.
• Leverage client feedback to shape continuous Client Connectivity improvements and identify new revenue streams or potential strategic partnerships.
• Support Client Change Management and Solution Architects to become subject matter experts in Client Connectivity capabilities and market specific nuances, enhancing quality and accuracy of technical advisory to clients.

To be successful you will need:

• Minimum 10 years of relevant experience.
• Background in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation role.
• Strong understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies.
• Excellent communication, presentation and stakeholder management skills.
• Good track record of bringing new product/digital capabilities to market.
• Strong team player to collaborate across functions and markets to deliver shared CIB objectives.

You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hongkong & Shanghai Banking Co

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