Sales and Retention Consultant

HSBC BANK (SINGAPORE) LIMITED; Singapore; On-site; SGD 40,000 - 62,000; Full time

Job summary

HSBC BANK (SINGAPORE) LIMITED is recruiting a Sales and Retention Consultant in Singapore. The role focuses on engaging customers via non face-to-face channels for loan and credit card needs, and guiding them through application and onboarding processes.

The role emphasises delivering high-quality customer service, meeting compliance standards, and building strong client relationships. Mandarin and English proficiency is required.

Qualifications

• Bilingual Mandarin and English communication is essential.
• Customer service and sales orientation are important assets.
• Proficiency with MS Word/Excel is expected.

Responsibilities

• Engage new and existing customers via non face-to-face channels on loan and credit card needs.
• Identify and recommend the best loan and cards arrangement based on customer needs.
• Support by digital journeys to assist customers with application and onboarding.
• Deliver consistent and best-in-class customer service.
• Meet HSBC compliance and control standards.

Skills

Bilingual Mandarin/English

Excellent communication

Customer service focus

Sales orientation

MS Office basics

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Sales and Retention Consultant.

In this role you will:

• Engage new and existing customers via non face-to-face channels on their loan and credit card needs.
• Identify and recommend the best loan and cards arrangement base on customer needs.
• Supported by digital journeys, to assist customer to complete the application and onboarding process.
• Deliver consistent and best-in-class customer service
• Meet HSBC compliance and control standards

To be successful you will need:

• A communicator – able to communicate and express well to deliver the best experience for the customer, proficient in Mandarin and English
• Motivated and Resilient: You thrive in a fast –paced and disciplined environment
• Empathetic and Energetic: You take the time to listen and truly understand your client’s needs, nurturing and building strong relationships with customers. You take ownership and deliver on your promises
• Team Player: You are able to work both independently and also as a team and motivate those around you to deliver the best experience for the customer
• Basic computing skills like Microsoft word, Excel etc
• Prior sales experience would be advantageous but not essential

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.(Additional text if role is Enhanced vetting)

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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